LiveCareer-Resume

assistant manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Seeking role with increasing responsibility and room for advancement.

Skills
  • Sales monitoring
  • Product and service knowledge
  • Orientating and training
  • Inventory control
  • Merchandising
  • Cash drawer balancing
  • Returns and exchanges
  • ID verification
  • Liquor regulations and compliance
  • Customer assistance
  • Cash management
  • Bank deposits
  • Training and mentoring
Experience
Assistant Manager, 09/2019 - 03/2020
Mhc Equity Lifestyle Properties North Windham, CT,
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project future demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize team productivity.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Customer Service Cashier, 02/2019 - 09/2019
Total Wine Dallas, TX,
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers warmly and responded to requests for information.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted product stock to maintain inventory records.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Housekeeper, 11/2018 - 02/2019
Resort Lifestyle Communities Okatie, SC,
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Supplied guests with extra towels and toiletries when requested.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Set up and cleaned banquet and conference rooms.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Organized supplies for efficient use based on expected customer needs.
  • Reported all maintenance issues to the housekeeping status board.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
Fast Food Team Member, 07/2016 - 10/2018
Wendy's Company Orlando, FL,
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Monitored and counted food stock and supplies to reorder on time.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Verified orders and bagged items for easy transport.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Served drinks and prepared specialty beverages.
Education and Training
High School Diploma: , Expected in 05/2016
-
Idea College Prepratory - Donna, TX,
GPA:
Status -
Additional Information
  • ServSafe Food Manager Certified.

Date of examination: 2/25/2020

Date of expiration: 2/25/2025

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Resume Overview

School Attended

  • Idea College Prepratory

Job Titles Held:

  • Assistant Manager
  • Customer Service Cashier
  • Housekeeper
  • Fast Food Team Member

Degrees

  • High School Diploma

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