LiveCareer-Resume

assistant manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

Skills
  • Employee performance evaluations
  • Customer service
  • Microsoft applications proficiency
  • Operational improvement
  • Team management
  • Problem resolution
  • Sales and Marketing
  • Project Management
  • Data collection and analysis
  • Business Development
  • Financial Management
  • Virtualization
  • Log Updates
  • Job Control
  • Staff Supervision
  • Organization
  • Budgets
  • Process improvement
  • Communications
  • MS Office
  • Budgeting
  • Verbal and written communication
  • Consulting
  • Business administration
  • Supervision
  • Security Updates
  • Backup Procedures
Work History
10/2019 to 03/2020
Assistant Manager Mhc Equity Lifestyle Properties Newport, WA,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
09/2011 to 10/2019
Floating Center Manager Andretti Indoor Karting & Games Marietta, GA,
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
07/2010 to 09/2011
Cashier Walmart City, STATE,
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Received and processed customer payments.
  • Increased customer loyalty and retention.
  • Built effective training and coaching strategies to optimize team performance.
  • Analyzed purchases for signs of fraud.
  • Developed standard operating procedures.
  • Educated customers on promotions to enhance sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
Education
Expected in 05/2007 to to
High School Diploma:
Fort Mill High School - Fort Mill, SC,
GPA:

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Resume Overview

School Attended

  • Fort Mill High School

Job Titles Held:

  • Assistant Manager
  • Floating Center Manager
  • Cashier

Degrees

  • High School Diploma

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