Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Customer service professional dedicated to effective team management and customer satisfaction. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. I work well with others and have a great ambition for goals and great work ethics.
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Customer-focused
  • Adherence to high customer service standards
  • Many highest ranking in credit in our district against our other stores
  • Many highest rankings in sales and phone shops in our district against other stores
  • Highly effective in finishing projects in a complete manner
  • Inventory control
  • Exceptional telephone etiquette
Work History
Assistant Manager, 09/2011 - Current
O'charley's Gastonia, NC,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Solved unresolved customer issues.
  • Manage store and two other employees on GM and Leads day off.
  • Assist in planning daily schedule and deliveries.
  • Print daily reports and file in proper places.
  • Inventory and solve inventory Discrepancies.
  • Write sales plans.
  • email proper information to District Manager.
  • Assist in cleaning.
  • Schedule deliveries and returns.
  • Set up of showroom.
  • Answer multiple phone lines.
  • Collections in store and in customers homes.
  • Restoring Computers.
  • Printing tags.
  • Going over agreements and documents with customers.
  • Successfully initiated and implemented phone shops
  • Maintained accurate records of past due customer account activity.
Stylist, 02/2004 - 05/2006
Qurate Retail Group West Chester, PA,
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Cutting and styling clients hair.
  • Coloring and highlighting clients hair.
  • Scalp and hair treatments.
  • Scheduling Appointments.
  • Sales of product.
  • Evaluating clients hair for services and product needs.
  • Answering phone
  • Closing salon, end of day deposit and drawer count
  • Light cleaning and washing of towels
  • Perming clients hair.
  • Eyebrow waxing.
  • Shampooing clients.
Customer Service Representative, 01/2004 - Current
Mechanics Bank Oakland, CA,
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Light cleaning.
  • Promptly responded to inquiries and requests from prospective customers.
  • Payouts on customer accounts.
  • Assisted in maintaining showroom.
  • Sales on Computer.
  • Answering phone.
  • Input of sales on customer accounts.
  • Customer print out  of sales.
  • Pricing items according to their value.
  • Sales.
  • Collecting rent and writing receipts for rentals.
Customer Service Associate, 08/2013 - 12/2015
Danaher Birmingham, AL,
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Set up and explained new membership contracts.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Made collection calls and worked toward quotas
  • Earned management trust by serving as key holder, responsibly opening and closing store.
Manager, 01/2016 - 12/2017
Longeviti, Llc Andover, MA,
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed work flow to exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Managed customer account and payouts
  • Tagged and priced items
  • Responsible for advertising
  • Maintained store cleanliness
  • Responsible for resolving all customer issues
  • Set up store design 
  • Ordered and maintained inventory
  • Responsible for maintaining all bills and overhead cost
  • Obtained and maintained all store licensing
Associate of Arts: Managers In Cosmetology, Expected in 2002
PJ'S Cosmetology - Richmond Ind,
Associate of Arts: Criminal Justice, Expected in 2012
University Of Phoenix - Phoenix Az,
I have many weekly reports and certificates showing I have ranked 1st to 3rd in our distict out of 7-10 other stores for highest in credit and sales combined.
Also certificates for high phone shop scores.
I have always hit my expected numbers in credit and have high sales as well.

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School Attended

  • PJ'S Cosmetology
  • University Of Phoenix

Job Titles Held:

  • Assistant Manager
  • Stylist
  • Customer Service Representative
  • Customer Service Associate
  • Manager


  • Associate of Arts
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