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assistant manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Marketing-savvy Assistant Manager offering 3-year background in restaurant. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives. Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Staff management
  • Issue resolution
  • Recruiting and interviewing
  • Employee performance evaluations
  • Training
  • Operations management
  • Sales growth
  • Staff supervision
  • Cost control
Work History
Assistant Manager, 10/2008 - Current
Rent-A-Center Inc. Dayton, OH,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Coached team on effective upselling and cross-selling methods.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Medical Assistant, 09/2007 - 04/2008
Dfw Texas Staffing Seattle, WA,
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Doctor.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Child Caregiver, 03/1995 - 05/2003
The Mentor Network Hopkins, MN,
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed safety and security of all children under care.
Education
High School Diploma: , Expected in 06/1994
-
Dunellen High School - Dunellen, NJ
GPA:
Status -
Certification: Medical Assisting, Expected in 01/2006
-
Katherine Gibbs School - Piscataway, NJ,
GPA:
Status -
Certifications

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Resume Overview

School Attended

  • Dunellen High School
  • Katherine Gibbs School

Job Titles Held:

  • Assistant Manager
  • Medical Assistant
  • Child Caregiver

Degrees

  • High School Diploma
  • Certification

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