Assistant Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
I'm dependable with 15+ years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
I'm also very focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Skills
Employee performance evaluations
Recruiting and Interviewing
Staff Supervision
Operations management
Strategic Planning
Employee scheduling
Cost Control
Sales growth
Business administration
Training
Staff Management
Work History
Assistant Manager, 06/2017 to Current Rent-A-Center Inc. – Longview, TX,
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Server Shift Leader, 02/2009 to 04/2017 Senior Lifestyle Corporation – Houston, TX,
Kept register accurate through correct billing, payment processing and cash management practices.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Assistant Store Manager, 10/2000 to 12/2008 Save Mart Supermarkets – Paradise, CA,
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Trained new-hires on procedures to better service customers.
Attained expert level of product knowledge
Drafted employee work schedules to fill coverage gaps.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Maintained exceptionally clean, customer-friendly and well-run sports bar & grill.
Trained and managed associates in customer service and sales techniques.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervised and evaluated staff, including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Coached team on effective upselling and cross-selling methods.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science: Business Administration, Expected in 05/1990 University Of Florida - Gainesville, FL GPA:
Certifications
Licensed mixologist - Received Certification from ABC Bartending School in Fort Lauderdale
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