Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Employee performance evaluations
Recruiting and interviewing
Employee scheduling
Sales growth
Strategic planning
Training
Cost Control
Staff supervision
Work History
Assistant Manager, 10/2020 to Current Lennar Corp., – Issaquah, WA,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored security and handled incidents calmly.
Head Bartender, 05/2010 to 10/2020 Hyatt Hotels Corp. – Big Sur, CA,
Poured and prepared mixed drinks for several customers daily.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Closed out cash register and prepared cashier report at close of business.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server, 01/2008 to 03/2010 Hei Hotels & Resorts – Tampa, FL,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills and handle complimentary items.
Noted special patron requests and followed up with kitchen to confirm delivery.
Answered customers' questions, recommended items and recorded order information.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
1st Assistant Manager, 09/2006 to 06/2007 Cato Fashions – City, STATE,
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Planned team-building exercises to increase employee performance and job satisfaction.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
No Degree: Nursing Education, Expected in Sinclair Community College - Dayton, OH GPA:
High School Diploma: , Expected in 05/2006 Springboro High School - Springboro, OH GPA:
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