LiveCareer-Resume

assistant lounge manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable individual proudly offering 24 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.


Motivated Service Industry Employee with exceptional social skills, communication abilities, and customer service background. Dedicated to providing exceptional Guest service for everyone who walks in the door. Pursue every opportunity to support fellow team members and management and increase sales.


Reliable Team Member with even keeled approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.

Skills
  • Policies and procedures
  • Verbal and written communication
  • Profit Optimization
  • Money Handling
  • Problem Solving
  • Work Planning and Prioritizing
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Time Management
  • Service Delivery Management
  • Relationship Building
  • Anticipating Problems
Work History
Assistant Lounge Manager, 08/2021 - Current
Dominion Enterprises Paramus, NJ,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Checked ID cards and verified bar guests were of legal age.
Service Manager, 05/2019 - 06/2021
Uncle Buck's Fshbowl City, STATE,
  • Followed up with customers during and after visit to verify satisfaction.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Integrated service and team management strategies to boost business profits.
  • Resolved escalated customer issues and boosted retention rates by 91%.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences by overseeing every area of FOH operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Bartender, Service & Bar Manager, 06/2011 - 05/2015
Logan's Roadhouse Restaurant City, STATE,
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.
Bartender, Lead Trainer, Key Hourly, 06/1998 - 11/2007
Applebee's Grill + Bar City, STATE,
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Counted registers and cleaned and secured bar at end of shift.
  • Counted registers and cleaned and secured shop at end of shift.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Operated efficiently in high-volume setting to prepare and serve the maximum number of drinks per hour.
  • Developed professional relationships to improve retention of key customers.
Education
Master of Science: Healthcare Administration, Expected in
-
Kaplan University, Online - Davenport, IA
GPA:
Status -
Bachelor of Science: Healthcare Administration, Expected in 05/2022
-
Kaplan University, Online - Davenport, IA
GPA:
Status -
Associate of Applied Science: Meical Assistant, Expected in 09/2020
-
Kaplan University, Online - Davenport, IA
GPA:
Status -
Associate of Applied Science: Nursing, Expected in 05/2000
-
Ivy Tech Community College of Indiana - Terre Haute, IN,
GPA:
Status -
Certifications
  • Current ABC license
  • Fully vaccinated


,
Languages
Spanish :
Limited Working:
Negotiated :
:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Kaplan University, Online
  • Kaplan University, Online
  • Kaplan University, Online
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Assistant Lounge Manager
  • Service Manager
  • Bartender, Service & Bar Manager
  • Bartender, Lead Trainer, Key Hourly

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: