assistant information security officer resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

  • Mobile Device Deployment
  • Desktop Technical Support
  • Peripheral Repair
  • Help Desk Operations
  • Virus and malware prevention
  • Desktop and laptop installations
  • Network component installations
  • Operating system testing
  • Hardware and software installation
  • Technical Analysis
  • Help desk support
  • Troubleshooting and Diagnostics
  • Application installations
  • Debugging
  • Wireless Networking
  • Project Management
  • Technical Writing
  • Email account set up
  • Web Security
  • Technical Support
  • User Setup
  • Office 365 troubleshooting
  • Microsoft Office troubleshooting
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Teams
  • User security
  • Active Directory Management
  • Hardware and Software Management
  • Customer Relations
  • Networking support
  • Computer repair
  • Check processing
Work History
Assistant Information Security Officer, 10/2020 - Current
Faurecia Interior Systems Columbus, OH,

Rewrote and updated group policy with new domain move and domain level raise.

  • Comprehensively maintained stability of essential data backups on a daily basis.
  • Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
  • Deployed antivirus and security solutions throughout entire system network.
  • Orchestrated integration and communication of software upgrades.
  • Created and administered profiles and accounts, also maintaining systems documentation.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Migrated Windows Domain Controller to new server.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Recommend improvements in security systems and procedures.
  • Compiled and reviewed records to determine information technology program's productivity.
  • End User support for all internal and external applications.
  • Implemented Microsoft Teams across network.
  • Directed design, development and maintenance of systems resources to meet department's program needs.
  • Configured and deployed all group policy objects and default domain policies for the institution.
  • Reported all Information technology related reports to an IT Steering Committee.
  • Worked closely with vendors to ensure proper business functions.
  • Monitored patch management, antivirus, data backups, and vulnerabilities to ensure information security.
  • Built internal Microsoft SharePoint site for company use.
  • Implemented a ticketing system to track and review incidents.
  • Worked closely with auditors and review personnel to ensure proper documentation for future audits.
  • Managed Office 365 policies and employee accounts.
  • Managed the company website implementing new changes and revisions.
  • Setup VoIP phones and manged portal for employee access.
  • Worked with managed IT vendor to ensure proper turn around time for all existing and new tickets.
IT Technician, 11/2015 - 10/2020
Mdvip, Inc. Denver, CO,
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Delivered network technology training end-users, enhancing knowledgebase and team productivity.
  • Broke down and evaluated user problems, to ensure end-user happiness.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Devised solutions to operations issues related to Windows and Office 365, working closely via phone, email, and live chat.
  • Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Sales Representative, 03/2015 - 11/2015
Eagles Landing Restaurants Charleston, SC,
  • Made sales to benefit store goals
  • Helped customers find the exact product they were looking for.
  • Performed OS upgrades and service jobs for customers.
  • Assisted Inventory team with stocking and backstock.
  • Helped resolve client problems quickly with superior customer service.
Server, 08/2014 - 07/2015
Applebee's City, STATE,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Checked identification to enforce age regulations for alcoholic beverages.
High School Diploma: , Expected in 05/2014
Fairview High School - Cullman, AL
Status -
No Degree: Criminal Justice, Expected in
Wallace State Community College - Hanceville - Hanceville, AL
Status -
No Degree: Industrial Robotics, Expected in
Wallace State Community College - Hanceville - Hanceville, AL
Status -

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Resume Overview

School Attended

  • Fairview High School
  • Wallace State Community College - Hanceville
  • Wallace State Community College - Hanceville

Job Titles Held:

  • Assistant Information Security Officer
  • IT Technician
  • Sales Representative
  • Server


  • High School Diploma
  • No Degree
  • No Degree

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