Detail-oriented professional with 10+ years of experience and a proven knowledge of customer loyalty, distribution management, and in-store promotions. Aiming to leverage my skills to successfully fill the Management role at your company.
Reliable department manger with 10 years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career steps on to a new journey.
Skills
Accounting
Budgets
Clients
Customer service
Financial
Financial reporting
Inventory
Marketing
Meetings
Network
Operating systems
Policies
Quality
Reconciling
Sales
Statistics
Training programs
Tracking protocols
Pay scale proficiency
Selective service
Computer savvy
Retail sales
Distribution services
Mail delivery
Service-oriented
Verbal/written communication
Shipping and receiving proficiency
Team collaboration
Pricing structures
Equipment operation
Strong organization skills
Analytical problem-solving
Vehicle maintenance
Time management
Staff development
Quality assurance standards
Forklifts
Documentation skills
Safety procedures
Fulfilling orders
Checking paperwork
Verifying orders
Preparing shipments
Loading and unloading procedures
Loading trucks
Experience
12/2017 to Current
Produce AssociateSam's Club – Littleton, CO,
Restocked produce and removed expired or damaged merchandise.
Assisted customers based on currently available product, promotional and policy information.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Arranged products in organized and professional manner.
Placed new produce orders based on expected demand.
Operated different grocery store equipment, including balers, power jacks and slicing machines.
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Verified invoices against delivered merchandise to check shipment accuracy.
Reviewed current planograms and end cap placements to properly merchandise items.
Prepared cut vegetables and fruits and packaged for purchase.
Monitored work environment for safety, cleanliness and organization throughout shift.
Documented daily production numbers and filed reports with management.
Performed skilled work with hand tools.
Recognized by management for providing exceptional customer service.
01/2012 to Current
Grocery ClerkJerry's Food – Annandale, MN,
Helped customers complete purchases, including processing payments and bagging items.
Assisted customers based on currently available product, promotional and policy information.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Reviewed current planograms and end cap placements to properly merchandise items.
Stocked or re-stocked products in check-out lines and end-cap displays.
Assessed floor displays to determine which merchandise required restocking.
Faced merchandise in freezers and shelves for display.
Greeted customers and provided immediate and courteous service at all times.
Removed outdated and overripe items from stock to eliminate health risks.
Cleaned up spills, collected trash and swept and mopped floors.
Reviewed the quality of displayed products and removed old or poor quality merchandise.
Followed all food safety and health code standards.
08/2020 to 01/2021
Team Leader SupervisorTbc Corporation – Webster, TX,
Trained employees on daily tasks and coached to improve performance.
Addressed operational issues and determined changes to drive improvements.
Met other supervisors and business leaders to plan and guide workflow and operations.
Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
Operated pallet jacks in freezer and refrigerator warehouse environments safely and without equipment or product damage.
Located, pulled and verified accuracy of customer orders, palletized and wrapped full pallet and prepared for shipment.
Produced accurate and detailed daily reports for processing and measuring progress.
Analyzed store's inventory and ordered merchandise and products to keep stock level.
05/2016 to 10/2018
SupervisorIqvia Holdings Inc – New Haven, CT,
Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and•.
Complied with company policies, objectives and communication goals.
Promoted employee safety awareness resulting in zero injuries.
Inspected incoming supplies to conform with materials specifications and quality standards.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Developed position rotation to support continuous improvement and operator development.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
08/2014 to 06/2017
Seafood SpecialistMasonite International Corporation – Mesquite, TX,
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created tasty dishes using popular recipes, delighting patrons and generating return business.
Incorporated customer recommendations and feedback to experiment with new dishes.
Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Planned and prepared food product orders to maintain appropriate stock levels.
Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
04/2012 to 01/2014
Field managerAT&T Inc. – City, STATE,
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Recruit staff members and oversee training programs.• Network within communities to find and attract new business.• Prepare operational or risk reports for management analysis.• Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
Resolve customer complaints regarding sales and service.• Assess marketing potential of new and existing store locations, considering statistics and expenditures.•.
Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
Tracked goods to verify delivery timetables and effectively route to final destinations.
Monitored inventory control to align ordering processes with demand plans.
Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
Developed organizational systems for financial reports, schedules, inventory control and merchandising.
Strengthened operational efficiencies and traceability.
Proactively identified and solved complex strategy problems impacting business direction.
05/2010 to 11/2012
Customer Service RepresentativePublix Super Markets – City, STATE,
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Plan commercial displays to entice and appeal to customers.• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.• Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
Use computers to produce signage.• Attend training sessions or corporate planning meetings to obtain new ideas for product launches.•.
Earned reputation for good attendance and hard work.
Operated forklifts and other heavy equipment to move large items and containers.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Operated mail processing equipment and manually sorted mail.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Sold stamps, services and packaging.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Organized stockroom by keeping products in correct locations to maintain accurate inventory counts and free-flowing aisleways.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in 2011
High School Diploma: - LITHONIA, GA GPA:
Accomplishments
I O N
regulations.
Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or
reports.
Instruct employees or provide on-the-job training.•
Develop work or security procedures.•
Conduct security audits to identify potential problems related to physical security, staff safety, or asset
protection.
Design or implement security systems, video surveillance, motion detection, or closed-circuit television
systems to ensure proper installation and operation.
Engineer, install, maintain, or repair security systems, programmable logic controls, or other security-
related electronic systems.
Train personnel in security procedures or use of security equipment.•
Monitor tapes or digital recordings to identify the source of losses.•.
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