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Assistant General Manager /Operations Manager Resume Example

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ASSISTANT GENERAL MANAGER /OPERATIONS MANAGER
Professional Summary

Experienced professional with proven ability to work effectively as a team leader and manage a diverse group of clients. Resourceful, ambitious and highly organized with extensive experience in hospitality, sales, developing strategic plans by assessing what is needed, recommending viable solutions, and effectively motivating staff to implement them in a spirit of collaboration. Efficient and highly motivated individual who takes initiative and has an innate drive to succeed and surpass expectations. Highly responsive to company and client needs. Consistently promoted to key leadership positions due to excellent communication and organizational skills, and motivation to succeed. Seeking to leverage creativity, talent, and vision to secure rewarding full-time role with your organization.

Skills
  • Profitability and revenue generation
  • Cost analysis and savings
  • Purchasing and planning
  • Professional, strategic and innovative
  • Strong Written and Verbal Communications
  • Prioritize and manage diverse tasks
  • Adaptable and able to switch gears quickly when required
  • Contract Negotiations
  • Effective leader
Work History
Assistant General Manager /Operations Manager, 01/2012 to Current
Company Name – City, State
  • Assumed leadership role as Assistant General Manager of Madison's most prestigious private city club with 96 employees, 14 department managers, 1000 members with 3.2 million in annual sales.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels from an annual negative quarter million to over $2 million annually in food and beverage sales.
  • Direct all financial activities of Club including preparation of financial reports, summaries and forecasts for future business growth.
  • Analyze financial statements, yearly budgets, managed cash flow and establish financial reporting systems and controls to safeguard funds and ensure compliance with Club expenditure requirements.
  • Instrumental in selecting and implementing Club management software that provided timely and accurate information which improved overall operations.
  • Managed over $1 million in building improvements that were completed on time and under budget.
  • Lead structural changes which in turn increased capacity resulting in a 20% increase in ala carte revenue.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Building Operations Manager, 01/2009 to Current
Company Name – City, State
  • Plan, organize, maintain, and manage operations facilities.
  • Establish and monitor preventative maintenance processes, programs and facility inspection processes for on- going review of maintenance work by agencies having jurisdiction.
  • Supervise administrative services, skilled and technical/support staff.
  • Hire, evaluate, train, redirect and recommend dismissal of staff as necessary.
  • Develop, recommend, and administer policies, procedures, and processes in support of building maintenance operations; implement and monitor compliance with approved policies, procedures, and processes.
  • Administer procurement and fiscal management activities associated with building maintenance activities, which includes: contracts for custodial and maintenance related work to acquire trades and professional assistance, monitoring spending on project and cost account basis, recommending and implementing corrective spending plans, reviewing and authorizing purchase orders;,administering contracts, obtaining price quotes and bids, purchasing and approving employee purchases.
  • Trouble-shoot and respond to after-hour issues as needed regarding operational aspects of facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc.
  • Monitor and oversee work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.
  • Collect and analyze variety of data and information, including utility costs and usage.
  • Perform statistical analysis and summarize findings in applicable reports or other communication mediums.
Banquet Manager, 01/2005 to 01/2009
Company Name – City, State
  • Liaised with Sales Director and Executive Chef regarding set up, schedule, logistics and services.
  • Planned venue layout according to diagrams and contracted instructions.
  • Assessed and scheduled staff required for each event
  • Supervised set up, service and break down of all events to meet facility standards and specifications.
  • Managed availability of liquor and soft drinks, when required.
  • Achieved maximum profitability and overall success by controlling costs and quality of service.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
Banquet Captain, 01/2005 to 01/2007
Company Name – City, State
  • Managed event logistics and operations, including support staff and vendor services .
  • Meticulously planned events with staff supervisors to ensure execution is achieved at highest level.
  • Coordinated with other departments to arrange for delivery of requested service.
  • Maintained constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
Education
Bachelor in Law and State Border Guard: 2001
Mykolas Romeris University - City
Affiliations
  • Board member of Madison-Vilnius Sister Cities
  • Member of Club Managers Association of America
  • Board Member of Badger Chapter, CMAA
Languages

Native Lithuanian

Fluent English

Fluent Russian

Polish

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Resume Overview

School Attended

  • Mykolas Romeris University

Job Titles Held:

  • Assistant General Manager /Operations Manager
  • Building Operations Manager
  • Banquet Manager
  • Banquet Captain

Degrees

  • Bachelor in Law and State Border Guard : 2001

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