Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proactive Leader with a solid history of success in managing production, quality, training and logistics operations. Exceptional ability to engage, communicate, and collaborate with all team members and stake holders for common goal unity and success. Highly adaptable and self motivated. Exceptional project manager and practitioner of continuous improvement evolutions. Eager to contribute and dedicate all skills and experience to tackle needs of the team and for the overall success of the company.

  • Production Management
  • Quality Management
  • Emergency Response
  • Program and Process Auditing
  • Training Development
  • Life Support and Survival Equipment
  • Inventory Management
  • Budget Management
  • Industrial machinery repair
  • Microsoft Office
  • Project Management
  • Quality Assurance
  • AS9100 QMS experience
  • Lean Six Sigma Yellow Belt
  • Supplier Relations
  • Continuous Process Improvement
Work History
03/2015 to 01/2020
Assistant General Manager of Production Bigelow Aerospace City, STATE,
  • Administered superior leadership, overseeing spacecraft systems manufacturing teams resulting in significant process and production improvements. Teamwork resulted in Bigelow Expandable Activity Module (BEAM) being attached to International Space Station (ISS).
  • Planned projects from start to finish. Generated budgets, communicated with suppliers. Sourced quotes and generated purchase requests per AS9100 Quality Management System (QMS) and ITAR regulations. Generated production schedules, presentations, daily and weekly metrics and reports. Established clear priorities and communications by conducting daily meetings with technicians. Promoted team unity and open information exchange between production, engineers, quality, and supply departments.
  • Planned machinery, operational, and technician requirements for new production lines responsible for manufacturing Multi-Layer Insulation (MLI) radiation and thermal management space insulation and Micro Meteoroid Orbital Debris (MMOD) protective impact shielding. Planned production floor layout and wrote work processes for two new production lines. Manufactured four variations of MLI and MMOD for integration into NASA funded B330 Lunar Gateway and NextSTEP program.
  • Performed Quality Control functions for two departments under AS9100 QMS. Generated non-conformance and deviation reports when required and briefed senior management. Targeted on-time delivery and quality first pass yield of manufactured parts as key performance indicators (KPI).
  • Operated and maintained Industrial manufacturing equipment including walk-in ovens, pneumatic presses, die cutters, air compressors, overhead cranes and gantry, laser cutters, CNC cutting tables, vacuum systems, heat sealing, and industrial sewing machines. Worked with manufacturers and vendors for sourcing of parts and contract maintenance/servicing.
  • Recognized subject matter expert, developed training programs, led process improvement initiatives. Signed off as reviewer on all engineering drawings prior to release. Direct involvement with engineers for product development and hands on integration of soft goods assemblies and vehicle metallic structure.
  • Interpreted engineer drawings, work instructions, material certifications and contracts. Documented work on inspection reports and travelers.
  • Performed as departmental Safety Manager ensuring site compliance.
  • Solicited and documented near misses for use in training sessions and completed reports on incidents and injuries.
  • Traveled to numerous states in order to perform supplier audits and training to ensure new suppliers would meet AS9100 Quality Management System (QMS) requirements. Maintained positive working relationships with all suppliers. Verified contract compliance.
  • Generated and managed budgets for developmental and flight projects in excess of $3 million.
  • Managed complete flight material inventory including receiving inspection, product labeling, shelf life, and storage of all raw materials.
10/2013 to 03/2015
Assistant Manager of Retail Operations New York, Hotel And Casino, MGM Resorts City, STATE,

One (1) of nine (9) applicants selected from pool of three hundred (300) initial applicants for MGM resorts Boots to Business Veteran’s employment program.

  • Successfully managed fifty-six (56) direct reports across nine (9) retail outlets located throughout property.
  • Performed visual merchandising and generated monthly trend analysis reports.
  • Interacted with store budgets and sales reports.
  • Communicated with vendors- contributed to 16% annual increase in sales.
  • Implemented, facilitated department training for all employees raising employee morale, and guest experience.
09/1989 to 09/2013
Production and Quality Manager United States Navy City, STATE,
  • Managed two of U.S. Navy's largest personal protective equipment production and manufacturing facilities in support of shore based and deployed Pacific Fleet operations. Utilized Lean Six Sigma principles to greatly improve production by identifying and eliminating wasteful practices. Restructured work processes, instituted point of use tools and dedicated production stations reducing daily backlog from 1,800 items to just 200 items on daily carry over.
  • Certified Disaster Preparedness Operations Specialist (Emergency Response) in managing man made and natural disaster scenarios, Chemical, Biological, Radiological, and Nuclear events including coordination with FEMA and State authorities. Managed chemical biological suits, aviator respirator and man mounted pusher fan units.
  • Performed as helicopter squadron Production Chief directing priorities for 13 work centers including electrical, avionics, propulsion, structures and hydraulics, armament, and survival branches.
  • Managed CBRN personal protective gear for squadron pilots and aircrewman, including logistic coordination of assets, fitment and facilitation of training.
  • Led Logistics/Supply Division in support of thirteen MH-60R aircraft across five detachments. Oversaw operating budget, parts requisitions and charge accounts. Maintained accountability of all support equipment and test sets. Coordinated rotation and shipment of assets across all detachments to meet mission requirements.
  • Certified Gas Free Engineer- utilizing PGM-50 Multi-Gas Monitor, performed inspections of fuel tanks and other locations(confined spaces) to certify safe working environments and entry for technicians.
  • Led 43 quality inspectors in management of Naval aviation maintenance and safety programs (Naval aviation QMS). Directly managed FOD and Tool Control programs.
  • Completed safety audits, trend analysis reports, provided training.
  • Developed and implemented comprehensive inspection process cards for F/A-18 Super Hornet enhancing accuracy while greatly reducing lead time.
  • Coordinated training plan and schedule requirements to meet qualification and licensing requirements of approximately 300 employees. Developed training, facilitated training. Contributed to successful permanent relocation of organization from San Diego, California to Japan.
  • Prioritized flight safety equipment to accommodate execution of nine (9) worldwide detachments supporting Missile Defense Agency (MDA), AEGIS Ballistic Missile Defense, and Theater High Altitude Area Defense (THAAD).
  • Managed activities equal opportunity and diversity program. Led command assessment teams and focus groups recommending viable solutions and actions for Commanding Officer. Created time line schedules for approved solutions, followed up on action items until completed. Contributed to overall unity of team and quality of life for all employees.
  • Production Manager Certification - US NAVY NEC 8800
  • Quality Assurance Certification - US NAVY
  • Aviators Breathing Oxygen Contaminant Analyzer
  • Explosive Ordnance Handler Certification- US NAVY
  • Emergency Management - US NAVY NEC 9598
  • Gas Free Engineer (Confined Spaces)- US NAVY
Expected in
Certificate: Essentials of Management
MGM University - Las Vegas, NV,
Expected in
Workshop Certificate: High Performance Organizations / John W. Pickering
Commonwealth Center For High Performance Org - Point Mugu, CA,
Expected in 06/2020
Certificate: FEMA Professional Development Series
DHS Emergency Management Institute - Online Course,
Expected in 05/2009
Certificate: Emergency Management / Toxic Agent Training
United States Army CBRN School - Fort Leonard Wood, MO,
Expected in 05/2009
Certificate: Disaster Preparedness Operations Specialist CBRN
Center For Seabees And Facilities Engineering (CSFE) - Fort Leonard Wood, MO,
Expected in 11/2008
Certificate: Microsoft Office
Allied Business Schools - Laguna Hills, CA
Expected in 06/2008
Certificate: Professional Administrative Assistant
Allied Business Schools - Laguna Hills, CA,
Expected in 02/2000
Course Certificate: Blueprint Reading And Sketching
US Navy - Online Course,
Expected in 06/1989
High School Diploma:
Mililani High School - Mililani Town, HI

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Resume Overview

School Attended

  • MGM University
  • Commonwealth Center For High Performance Org
  • DHS Emergency Management Institute
  • United States Army CBRN School
  • Center For Seabees And Facilities Engineering (CSFE)
  • Allied Business Schools
  • Allied Business Schools
  • US Navy
  • Mililani High School

Job Titles Held:

  • Assistant General Manager of Production
  • Assistant Manager of Retail Operations
  • Production and Quality Manager


  • Certificate
  • Workshop Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Certificate
  • Course Certificate
  • High School Diploma

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