Passionate dispensary manager with over 4 years of successful experience in customer service and inventory management. Skilled in working under pressure, and adapting to new situations and challenges to ensure the satisfaction of customers and employees. Develops strategies, provides training, sets goals, and obtains team feedback. Big picture focus with excellence in interpersonal skills and a vision to succeed.
Work History
ASSISTANT GENERAL MANAGER OF OPERATIONS, 03/2017 - 10/2021 THE SOURCE – City, STATE,
Assisted in overseeing and directing daily operations of 50+ employees across multiple departments in fast-paced retail dispensary environment.
Began as cashier/teller, was promoted within 6 months to department Lead, was then promoted to Teller Manager overseeing entire department, and finally to Assistant General Manager of Operations overseeing all BOH departments and inventory functions.
Led team members in accordance with The Source's mission, vision, goals, and objectives.
Ensured all staff provided excellent customer service.
Organized new sales and marketing plans for product roll-outs, promotions and media strategy.
Maintained in-depth knowledge of every product in store, as well as industry-wide product knowledge to assist patients and drive sales.
Labeled/organized inventory items and ensured state regulated compliance standards were met.
Worked with General Manager and other store management to ensure retail store operations run smoothly and in compliance with state rules and regulations.
Aided General Manager in selection and development of dispensary staff through coaching, accountability, providing consistent feedback and growth in order to position high performers for advancement within the company.
Led bi-weekly staff meetings to identify improvement strategies, discuss policy updates and encourage open communication.
Managed procedure implementations, employee reviews, training, and new employee onboarding. This included creating and managing weekly schedules for 20+ employees at a time.
Handled ordering for all supplies needed to effectively run store operations.
Maintenance of multiple operating systems to ensure compliance and sales efficiency
RETAIL SALES SPECIALIST 2/LEAD CASHIER, 11/2015 - 02/2017 PILOT FLYING J – City, STATE,
Delivered excellent customer service by greeting and assisting guests in high volume environment.
Lead as top grossing sales person for over 6 months; completed series of training courses with company specialist to advance from lead cashier to retail sales manager.
Directed and supervised employees engaged in sales, inventory-taking and cash reports.
Trained new team members and managers on store procedures, POS system operation, customer service strategies and sales goals.
Upheld stock levels and proper pricing for numerous product lines.
Managed vendor chargebacks and follow up, as well as returns and damaged merchandise.
Established and maintained proper high traffic displays and sales promotion signage for optimal appearance.
Received large weekly inventory shipments, and kept shelves stocked with popular items by monitoring trends and requesting new orders.
Analyzed marketing info and translated it into strategic plans, such as organizing sales floor displays to optimize sale opportunities and meet company demands.
CUSTOMER SERVICE SUPERVISOR/ADMIN. ASSISTANT, 09/2014 - 09/2015 EAST WEST BRIDGE LLC – City, STATE,
Successfully managed activities of 30+ team members within a multifaceted business environment.
As administrative assistant, supported company leaders by managing budgets, scheduling itinerary, and coordinating promotional events before excelling into customer service leadership.
Provided customer support and team management for 3 separate businesses through email, chat, and multi-line phones.
Interacted with vendors, contractors, and clients and maintained effective lines of communication.
Increased productivity by collaborating across departments on priorities, functions and common goals.
Evaluated customer buying trends, market conditions and competitors activity to achieve sales goals.
Monitored daily metrics and KPI markers to track performance and implement departmental improvements.
Demonstrated proactive management strategies and coached employees in successful selling methods & cross-selling to drive revenue.
Skills
Ability to motivate teams & leaders
Sales and operations management of 50+ employees in fast-paced retail environment
Superior customer service etiquette
Conflict management & resolution
Inventory Tracking & management
Bi-weekly schedule development
Extensive cannabis knowledge
Thoroughly educated on all NV State and MME laws & compliance standards
NV State Agent Card holder (valid until 2022)
Cash handling over $500,000
Fluent in Microsoft Office, Metrc, Leaflogix, MJ Freeway, Dutchie, I Heart Jane, and Veriscan software
Certifications
METRC Training Certified 2021
Education
HIGH SCHOOL DIPLOMA: , Expected in 2012 - Silverado High School - Las Vegas, NV GPA:
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