, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
- Sales team development
- Policy/program development
- Cross-functional team management
- Performance improvements
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- Proficient in Microsoft
- Staff training and development
- Profit and loss accountability
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02/2020 to Current Assistant General Manager/General Manager Moonrise Hotel – Saint Louis, MO,
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
01/2020 to 02/2021 Bar Manager Marriott International – Hauppauge, NY,
- Implemented special events to boost customer numbers and profits.
- Created signature beverages to increase revenue and patron loyalty.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Reorganized bar stations to streamline service flow.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
11/2018 to 01/2020 Lead Bartender American Golf Corporation – San Diego, CA,
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions..
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Drafted operational manuals and created food and liquor inventory systems.
10/2014 to 10/2018 Bartender/Server Chilis's Bar And Grill – City, STATE,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stocked server areas with supplies before, during and after shifts.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Expected in 06/2012 High School Diploma:
South River High School - Edgewater, MD
GPA:
Expected in Associate of Arts: Healthcare Administration And Management
University of Phoenix - Tempe, AZ
GPA:
- ServSafe Certified - 2021
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