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Assistant General Manager/General Manager Resume Example

Resume Score: 80%

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Skills
  • Sales team development
  • Policy/program development
  • Cross-functional team management
  • Performance improvements
  • Proficient in Microsoft
  • Staff training and development
  • Profit and loss accountability
Education and Training
06/2012High School Diploma: South River High SchoolCity, State
Associate of Arts: Healthcare Administration And ManagementUniversity of PhoenixCity, State
Certifications
  • ServSafe Certified - 2021
ASSISTANT GENERAL MANAGER/GENERAL MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Experience
Company Name - Assistant General Manager/General ManagerCity, State02/2020 - Current
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Tracked monthly sales to generate reports for business development planning.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Designed sales and service strategies to improve revenue and retention.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw payroll preparation and administration for staff.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Company Name - Bar ManagerCity, State01/2020 - 02/2021
  • Implemented special events to boost customer numbers and profits.
  • Created signature beverages to increase revenue and patron loyalty.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Reorganized bar stations to streamline service flow.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
Company Name - Lead BartenderCity, State11/2018 - 01/2020
  • Poured wine, beer and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions..
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items andsanitizing equipment.
  • Drafted operational manuals and created food and liquor inventory systems.
Company Name - Bartender/ServerCity, State10/2014 - 10/2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stocked server areas with supplies before, during and after shifts.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
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Resume Overview

School Attended

  • South River High School
  • University of Phoenix

Job Titles Held:

  • Assistant General Manager/General Manager
  • Bar Manager
  • Lead Bartender
  • Bartender/Server

Degrees

  • High School Diploma :
    Associate of Arts : Healthcare Administration And Management

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