Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Sales team development
Policy/program development
Cross-functional team management
Performance improvements
Proficient in Microsoft
Staff training and development
Profit and loss accountability
Experience
02/2020 to Current
Assistant General Manager/General ManagerMoonrise Hotel – Saint Louis, MO,
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Tracked monthly sales to generate reports for business development planning.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Designed sales and service strategies to improve revenue and retention.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Oversaw payroll preparation and administration for staff.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
01/2020 to 02/2021
Bar ManagerMarriott International – Hauppauge, NY,
Implemented special events to boost customer numbers and profits.
Created signature beverages to increase revenue and patron loyalty.
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Reorganized bar stations to streamline service flow.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Maintained detailed inventory of bar supplies and stocked work areas.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Managed store cash intake with high accuracy and prepared daily bank deposits.
11/2018 to 01/2020
Lead BartenderAmerican Golf Corporation – San Diego, CA,
Poured wine, beer and cocktails for patrons.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Upsold customers from shelf to premium brands to help boost sales.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions..
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
Reorganized bar stations to streamline service flow.
Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Drafted operational manuals and created food and liquor inventory systems.
10/2014 to 10/2018
Bartender/ServerChilis's Bar And Grill – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Stocked server areas with supplies before, during and after shifts.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
Education and Training
Expected in 06/2012
High School Diploma: South River High School - Edgewater, MD GPA:
Expected in
Associate of Arts: Healthcare Administration And Management University of Phoenix - Tempe, AZ GPA:
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