assistant general manager general it specialist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Strong verbal and written communications skills
  • Supervision and leadership
  • Strategic planning and implementation
  • Policy development
  • Program development
  • Grant writing
  • Team leadership
  • Recruiting, hiring, and onboarding
  • Staff scheduling, development, and oversight
  • Management (CRM) software utilization
  • Strong vendor relations and allocation of finances to garner products & services
  • Profit and loss accountability
  • Cost analysis and saving
  • Community outreach
  • Good work ethic
  • Problem resolution
  • Multitasking
  • Conflict resolution
Graduate Student , 08/2019 - 12/2022
Square One Concepts Glendale, AZ,
  • Learned new methods, processes and procedures for research and writing.
  • Worked as team member on complex academic projects.
  • Followed school schedules and policies to promote safety and learning.
  • Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
  • Drafted research papers with resource citation in required format.
  • Analyzed key performance indicators to identify effective strategies.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Advisor: Dr. Martin K. Mayer

Reason For Leaving: Graduation

Director of Adult & Aging Services, 01/2015 - 10/2020
UTR Management (Zeki Farms) City, STATE,
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Researched and analyzed community needs to determine program directions and goals.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Ensure agency standard operating procedures and policies are adhered to in accordance to the regulations.
  • Organize and fulfill hiring processes with Human Resources, onboarding staff members, SOPs, and organizational structuring to maximize a team of highly-motivated individuals.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Planned and administered budgets for programs, equipment and support services.
  • Oversaw fundraising activities and preparation of public relations materials.
  • Recruited, interviewed and hired volunteers and staff.

Supervisor: Ms. Letecia Loadholt

Reason For Leaving: Attend Graduate school full-time

Head of Faculty Administration, 08/2012 - 10/2014
Buca Di Beppo Italian Restaurant And Banquet City, STATE,
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Determined staffing requirements, interviewing, hiring and training new employees.

Supervisor: Ms. Ayanna Grey

Reason For Leaving: Relocated back to the U.S

Education and Training
Master of Science: Public Administration, Expected in 12/2022
University of North Carolina At Pembroke - Pembroke, NC
Status -
  • 3.5 GPA
  • Concentration: Health Administration
Bachelor of Science: Elementary Education, Expected in 12/1997
Fayetteville State University - Fayetteville, NC
Status -
  • GPA: 3.96
  • Outstanding Academic Achievement Recipient
  • Honor Roll 1994-1997
  • Summa cum laude graduate

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Resume Overview

School Attended

  • University of North Carolina At Pembroke
  • Fayetteville State University

Job Titles Held:

  • Graduate Student
  • Director of Adult & Aging Services
  • Head of Faculty Administration


  • Master of Science
  • Bachelor of Science

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