Motivated management professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.
Customer-oriented restaurant professional well-versed in liquor, beer and specialty drinks. Diligent about restocking supplies and keeping customer areas clean. Strong team leader and trainer of bar staff.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Food and beverage pairing
General and tax accounting
Food and beverage services
Food and beverage preparation
Food and beverage background
Profit and loss accountability
Communication and presentation
HR understanding
Knowledge of legal standards
Building trust and rapport
HIPAA and confidentiality
Excellent oral and written communication
Sales and profits maximization
Staff development and oversight
Recruiting and interviewing
Staff development and leadership
Ethical business standards
Supervision and management
Cash handling knowledge
Team building and relationships
Education and Training
SUNY Oswego, At Oswego New York Oswego , NYExpected in 08/1993 ā āBachelor of Science:Psychology/Criminal Justice - GPA:
Experience
Myeyedr - Assistant General Manager/Food and Beverage Attendant Lubbock, TX, 01/2020 - Current
Motivated and led team members to work together to achieve targets.
Met demanding business targets with high efficiency and smooth performance.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Encouraged, trained and disciplined employees to maximize performance.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Monitored cash intake to eliminate discrepancies.
Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Evaluated employee performance and developed improvement plans.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Completed inventory audits to identify losses and project future demands.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize team productivity.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Cultivated customer loyalty by training team members in industry-leading service standards.
Dr. Ebadi Health And Wellness Center - Office Manager City, STATE, 06/2015 - 02/2018
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw office financial management, including AP/AR and payroll administration.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Wrote professional business correspondence.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Oversaw daily functions.
Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
La Costa Teraza - Santa Barbara Airport - Lead Server and Bartender City, STATE, 12/2011 - 06/2015
Managed [Number] servers and staff members to effectively foster team-oriented environment.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Partnered with team members to efficiently serve food and beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Calculated charges, issued table checks and collected payments from customers.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Managed closing duties, including restocking items and reconciling cash drawer.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
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School Attended
SUNY Oswego, At Oswego New York
Job Titles Held:
Assistant General Manager/Food and Beverage Attendant
