assistant general manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

  • Department Oversight
  • Supplier Monitoring
  • Goal Setting
  • Team Leadership Strength
  • Staff Scheduling
  • Originality and Creativity
  • Assignment Delegation
  • Staff Development
  • Sales Tracking
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • Performance Evaluation and Monitoring
  • Quality Assurance
  • Employee Motivation
  • Records Organization and Management
  • Customer Service Management
  • Finance and Accounting Oversight
  • Budget Control
  • Team Leadership
09/2019 to Current
Assistant General Manager Mosaic Red Hat Group Raleigh - Capital Blvd, NC,
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Oversaw payroll preparation and administration for staff.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Developed and implemented promotions and publicity programs to achieve remarkable business increase.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Motivated and led team members to work together to achieve targets.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Identified customer needs and delivered relevant product solutions and promotions.
05/2021 to 12/2021
Guest Service Representative Northwest By Southern Hospitality Richland, WA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Facilitated successful front desk operations for high-volume hotel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Rectified volatile situations quickly through active listening and effective communication.
02/2019 to 09/2019
Receptionist C3 Ai Redwood City, CA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed complex schedules and travel arrangements for personnel.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated databases and spreadsheets to promote access to information.
Education and Training
Expected in 06/2018 to to
High School Diploma:
Navasota High School - Navasota, TX
Expected in to to
Blinn College - Brenham, TX

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Resume Overview

School Attended

  • Navasota High School
  • Blinn College

Job Titles Held:

  • Assistant General Manager
  • Guest Service Representative
  • Receptionist


  • High School Diploma
  • Some College (No Degree)

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