, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Skills
Department Oversight
Supplier Monitoring
Goal Setting
Team Leadership Strength
Staff Scheduling
Originality and Creativity
Assignment Delegation
Staff Development
Sales Tracking
Hiring and Onboarding
Policy Development and Enforcement
Performance Evaluation and Monitoring
Quality Assurance
Employee Motivation
Records Organization and Management
Customer Service Management
Finance and Accounting Oversight
Budget Control
Team Leadership
Experience
09/2019 to CurrentAssistant General ManagerMosaic Red Hat Group | Raleigh - Capital Blvd, NC,
Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Oversaw payroll preparation and administration for staff.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Developed and implemented promotions and publicity programs to achieve remarkable business increase.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Enhanced team engagement and performance with daily updates and informational meetings.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Motivated and led team members to work together to achieve targets.
Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Identified customer needs and delivered relevant product solutions and promotions.
05/2021 to 12/2021Guest Service RepresentativeNorthwest By Southern Hospitality | Richland, WA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Managed customer complaints and rectified issues to complete satisfaction.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Educated guests regarding important property information and directions to different hotel areas.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Facilitated successful front desk operations for high-volume hotel.
Input customer data into reservation systems and updated to reflect room changes.
Rectified volatile situations quickly through active listening and effective communication.
02/2019 to 09/2019ReceptionistC3 Ai | Redwood City, CA,
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments.
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed complex schedules and travel arrangements for personnel.
Greeted customers, answered general questions and directed to appropriate locations.
Updated databases and spreadsheets to promote access to information.
Education and Training
Expected in 06/2018High School Diploma | Navasota High School, Navasota, TXGPA:
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