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Assistant General Manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

High-energy retail management professional with 7 years industry experience, offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Relationship building and management
  • Team leadership and coaching, empathetic leader looking to grow associates
  • Maximizing profitability
  • Customer service obsessed, knowledge in CRM and client based programing
  • Staff training, mentoring and development, boosting individual associate sales number
  • Merchandising expertise, leading Floor Overhauls
  • Proficient in Microsoft Office and Adobe Suite 6
  • Strategic thinker, always looking to learn new skills
  • Sales expertise, exceeding personal sales goals by 179% in 2019
  • Accurate money handling
  • Back of house operations, overseeing product and order management
Work History
08/2019 to 05/2020
Assistant General Manager American Golf Corporation Oceanside, CA,
  • Achieved substantial growth in client based business by using CRM expertise and business knowledge and to make proactive plans for sales associates.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Planned weekly sales plans for the team and conducting Monthly touch bases with sales associates.
  • Worked closely with the General Manager on operational oversights, business development and process improvement strategies.
  • Held the highest client sales in 2019 and 2020, making up 80% of my yearly sales goal
  • Helped facilitate and run 3k-5k events within the store
  • Opened up the new store location with a new staff and exceeded sales goals through training, daily check ins, and monthly touchbases to grow the business.
  • Managed opening and closing procedures and policies, completing nightly and weekly recaps to corporate.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
04/2018 to 08/2019
Department Supervisor Bed Bath & Beyond Totowa, NJ,
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends to elevate store sales volume
  • Lead team meetings implementing store standards to ensure associate awareness
  • Lead team of 30 stylists, in out performing previous years KPI results and increased store volume by 1 million in 2018 and 2019
  • Oversaw Back of House operations, such as inventory, restock, shipment management
  • Helps the Visual Merchandising Manager in executing monthly directives in the Home and Apparel department, keeping up with weekly changes
  • Created detailed action plans in customer service and elevated training for a team of 35 associates
  • Lead the sales during peak and non-peak times ensuring a exceptional level of service was being given to our customers, while keeping store morale at its highest level
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
10/2016 to 04/2018
Floor Manager Nebraska Furniture Mart, Inc. The Colony, TX,
  • Scheduled employees based on labor balancing requirements and forecasted customer levels.
  • Monitored inventory to determine loss points, maintain clear records and strengthen controls.
  • Staged visual merchandising needs based upon business and promotional strategies to drive customer engagement and boost sales.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Encouraged and motivated team of 13 retail professionals to deliver superior service in every customer interaction within the 13,000 sq ft building
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
10/2013 to 10/2016
Department Supervisor Bed Bath & Beyond Deerfield, IL,
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends to elevate store sales volume
  • Lead team meetings implementing store standards to ensure associate awareness
  • Oversaw Back of House operations, such as inventory, restock, shipment management
  • Helps the Visual Merchandising Manager in executing monthly directives in the Home and Apparel department, keeping up with weekly changes
  • Created detailed action plans in customer service and elevated training for a team of 30 associates
  • Lead the sales during peak and non-peak times ensuring a exceptional level of service was being given to our customers, while keeping store morale at its highest level
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Education
Expected in
: Fine Arts
Columbus College of Art And Design - Columbus, OH
GPA:
Expected in 05/2013
High School Diploma:
Highland High School - Highland, IL,
GPA:

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Resume Overview

School Attended

  • Columbus College of Art And Design
  • Highland High School

Job Titles Held:

  • Assistant General Manager
  • Department Supervisor
  • Floor Manager
  • Department Supervisor

Degrees

  • Some College (No Degree)
  • High School Diploma

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