Assistant General Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
High-energy retail management professional with 7 years industry experience, offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Skills
Relationship building and management
Team leadership and coaching, empathetic leader looking to grow associates
Maximizing profitability
Customer service obsessed, knowledge in CRM and client based programing
Staff training, mentoring and development, boosting individual associate sales number
Merchandising expertise, leading Floor Overhauls
Proficient in Microsoft Office and Adobe Suite 6
Strategic thinker, always looking to learn new skills
Sales expertise, exceeding personal sales goals by 179% in 2019
Accurate money handling
Back of house operations, overseeing product and order management
Work History
08/2019 to 05/2020
Assistant General ManagerAmerican Golf Corporation – Oceanside, CA,
Achieved substantial growth in client based business by using CRM expertise and business knowledge and to make proactive plans for sales associates.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Planned weekly sales plans for the team and conducting Monthly touch bases with sales associates.
Worked closely with the General Manager on operational oversights, business development and process improvement strategies.
Held the highest client sales in 2019 and 2020, making up 80% of my yearly sales goal
Helped facilitate and run 3k-5k events within the store
Opened up the new store location with a new staff and exceeded sales goals through training, daily check ins, and monthly touchbases to grow the business.
Managed opening and closing procedures and policies, completing nightly and weekly recaps to corporate.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
04/2018 to 08/2019
Department SupervisorBed Bath & Beyond – Totowa, NJ,
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends to elevate store sales volume
Lead team meetings implementing store standards to ensure associate awareness
Lead team of 30 stylists, in out performing previous years KPI results and increased store volume by 1 million in 2018 and 2019
Oversaw Back of House operations, such as inventory, restock, shipment management
Helps the Visual Merchandising Manager in executing monthly directives in the Home and Apparel department, keeping up with weekly changes
Created detailed action plans in customer service and elevated training for a team of 35 associates
Lead the sales during peak and non-peak times ensuring a exceptional level of service was being given to our customers, while keeping store morale at its highest level
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
10/2016 to 04/2018
Floor ManagerNebraska Furniture Mart, Inc. – The Colony, TX,
Scheduled employees based on labor balancing requirements and forecasted customer levels.
Monitored inventory to determine loss points, maintain clear records and strengthen controls.
Staged visual merchandising needs based upon business and promotional strategies to drive customer engagement and boost sales.
Evaluated team and employee performance in order to develop and implement effective corrective actions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Encouraged and motivated team of 13 retail professionals to deliver superior service in every customer interaction within the 13,000 sq ft building
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
10/2013 to 10/2016
Department SupervisorBed Bath & Beyond – Deerfield, IL,
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends to elevate store sales volume
Lead team meetings implementing store standards to ensure associate awareness
Oversaw Back of House operations, such as inventory, restock, shipment management
Helps the Visual Merchandising Manager in executing monthly directives in the Home and Apparel department, keeping up with weekly changes
Created detailed action plans in customer service and elevated training for a team of 30 associates
Lead the sales during peak and non-peak times ensuring a exceptional level of service was being given to our customers, while keeping store morale at its highest level
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Education
Expected in
: Fine Arts Columbus College of Art And Design - Columbus, OH GPA:
Expected in 05/2013
High School Diploma: Highland High School - Highland, IL, GPA:
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