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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary

High-energy management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Staff Management
  • Sales
  • Inventory Control
  • Food Preparation
  • Onboarding
  • Sales Goals
  • Employee Training
  • Guest Services
  • Cash Handling
  • Repair
  • Financial Reporting
  • Cleaning
  • Purchasing
  • Sales Reporting
  • Point of Sale Systems
  • Quality Management
  • Food Safety
  • Payroll Processing
  • Restaurant Operations
Work History
Assistant General Manager / / Company Name - City, State / 2019 - 2021
  • Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Completed inventory purchases and oversaw restocking.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assistant Store Manager / / Company Name - City, State / 2015 - 2019
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Supervised and evaluated staff of 20+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees within back office.
Assistant Manager / / Company Name - City, State / 2012 - 2015
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored security and handled incidents calmly.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Mentored member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Vet Technician / / Company Name - City, State / 2007 - 2012
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Lifted 30+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Processed new patients and updated client records with key information.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Administer medications, vaccines, and treatments as instructed by veterinarian.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Assisted in performing basic exams and tests such as fecal and blood analysis for all species of patients.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Education
College Of Southern Maryland - City, StateHigh School Diploma
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Resume Overview

School Attended

  • College Of Southern Maryland

Job Titles Held:

  • Assistant General Manager
  • Assistant Store Manager
  • Assistant Manager
  • Vet Technician

Degrees

  • High School Diploma

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