Assistant General Manager Resume Example
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ASSISTANT GENERAL MANAGER
Professional Summary
High-energy management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Skills
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Work History
Assistant General Manager / / Apria Healthcare - Hilo , HI / 2019 - 2021
- Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Resolved problems promptly and effectively to elevate customer approval.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Completed inventory purchases and oversaw restocking.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Assistant Store Manager / / Stop And Shop - Pembroke , MA / 2015 - 2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
- Supervised and evaluated staff of 20+ including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees within back office.
Assistant Manager / / Giant Eagle, Inc. - Solon , OH / 2012 - 2015
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored security and handled incidents calmly.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Mentored member sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Vet Technician / / Audubon Nature Institute Inc - New Orleans , LA / 2007 - 2012
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Lifted 30+ dogs of varying weights and breeds for bathing and grooming services on daily basis.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Processed new patients and updated client records with key information.
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Cared for animals pre-surgery, including administering anesthetics.
- Assisted in performing basic exams and tests such as fecal and blood analysis for all species of patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Education
College Of Southern Maryland - City, StateHigh School Diploma
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Resume Overview
School Attended
- College Of Southern Maryland
Job Titles Held:
- Assistant General Manager
- Assistant Store Manager
- Assistant Manager
- Vet Technician
Degrees
- High School Diploma
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