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assistant general manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Assistant General Manager with 24 years of experience overseeing daily Restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Skills
  • Problem Anticipation and Resolution
  • Employee Discipline
  • Training and Development Skills
  • Management Training
  • Focus and Follow-Through
  • Brand Standards Audits
  • Profit and Loss Control
  • Ethical Standards
  • Morale Improvements
  • P&L Administration
Work History
Assistant General Manager, 10/2004 - Current
Wal-Mart Arcadia, FL, Eden Prairie, MN Current Several Locations Prior
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw computer database and physical filing systems.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Boosted yearly profits through process optimization and improved training.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Implemented strategies and used coaching to increase Bar mix by over 5% at several locations.
  • Achieved Ecosure scores of over 95% several times at several locations.
General Manager, 08/2021 - 05/2022
Westrock Company Johnstown, OH, Brooklyn Center, MN
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Raised profitability from negative earnings store to positive earnings store for 1st time in 5 years.
  • Achieved highest Ecosure audit scores for location in past 5 years through implementation of best industry practices and restaurant guidelines.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Assistant Restaurant General Manager, 09/2000 - 09/2004
Erickson Living Pompton Plains, NJ, Various - Maple Grove, Minnetonka And Fridley
  • Completed inventory purchases and oversaw shipment processing.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Increased guest check average by 10 %.
General Manager, 03/1996 - 08/2000
Westrock Company Kansas City, MO, Coon Rapids, MN
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Won Rookie of Year 2000
Education
Associate of Arts: Culinary Arts, Expected in 06/1996
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Hennepin Technical College - Minneapolis, MN
GPA:
Status -
High School Diploma: , Expected in 06/1995
-
Anoka High School - Anoka, MN
GPA:
Status -
  • Awarded HERO 1st place Food Service Event Nationals
  • Awarded HERO 1st place Cake Decorating State
  • Awarded HERO 3rd place Food Service Event State
  • Achieved Eagle Scout rank from the Boy Scouts of AmJessicaa


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Resume Overview

School Attended

  • Hennepin Technical College
  • Anoka High School

Job Titles Held:

  • Assistant General Manager
  • General Manager
  • Assistant Restaurant General Manager
  • General Manager

Degrees

  • Associate of Arts
  • High School Diploma

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