assistant general manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Motivated with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team.

Versatile Assistant General Manager with years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Team Leadership Expertise
  • Scheduling
  • Staff Management
  • Sales
  • Employee Training
  • Guest Services
  • Cash Handling
  • Performance Appraisals
  • Quality Management
Work History
01/1986 to 01/2006 Senior Captain Cadia Healthcare | Mays Landing, NJ,
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Assessed course and weather to assist with managing passenger safety.
  • Continually evaluated craft performance and environmental conditions to execute flight path changes if required.
  • Completed daily Type flights between international and domestic destinations in all weather conditions while remaining composed and poised.
  • Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
  • Flew national and international routes covering Number different countries and complied with all flight rules in each location.
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Observed Type aircraft safety systems and operational conditions and immediately reported issues.
  • Started engines, operated controls and piloted aircraft to transport passengers, mail and freight to various locations.
  • Set courses and monitored in-flight data, autopilot and weather conditions to maintain schedule and safety.
  • Worked flexible hours; night, weekend, and holiday shifts.
09/2008 to 11/2011 Assistant General Manager Panjiva | Fort Worth, TX,
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Motivated, trained and disciplined employees to maximize performance.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
  • Boosted yearly profits through process optimization and improved training.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
07/2007 to 02/2008 Sales Representative Sherwin-Williams | Simpsonville, SC,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
03/2007 to 07/2007 Sales Associate | City, STATE,
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved perfect attendance and on-time record.
01/1986 to 01/2006 Manager Pilot Contract Administration Atlantic Southeast Airlines | City, STATE,
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Managed, supervised and controlled execution of contracts ranging from $Amount to $Amount.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
09/1983 to 01/1986 Chief Flight Instructor So We'll Aviation | City, STATE,
  • Verified safety of students while using aircrafts by performing regular inspections of aircrafts, checking weather reports and matching level of competence of students to complex training and instructions.
  • Trained individual clients in art of aviation through theoretical and practical flight instruction.
  • Introduced students to procedures and instrument flight techniques.
  • Operated complex multi-engine aircrafts and flight simulators, instructing and evaluating students.
Expected in 06/1964 to to High School Diploma | Louisville Academy, Louisville, Georgia, GPA:
Expected in to to | Psychology/Education Middle Georgia College, Cochran, GA GPA:
Expected in to to | Education/Psychology Augusta College, Augusta, GA, GPA:
Expected in 04/1967 to to 31M20 | Radio Relay Carrier Operator U.S. Army Signal Corps, Fort Gordon, GPA:
Expected in to to Commercial, Instrument, Flight Instructor | Augusta School of Aviation, Augusta, GA, GPA:
Expected in 1993 to to ATR 42/72 Type Rating | Flight Safety International, Houston, TX, GPA:
Expected in 1998 to to CRJ 50 Type Rating | Bombardier Pilot Training School, Montreal, Canada, GPA:
Expected in 03/2013 to to Doctorate | Pastoral Ministry Andersonville Theological Seminary, Camilla, Georgia, GPA:

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Resume Overview

School Attended

  • Louisville Academy
  • Middle Georgia College
  • Augusta College
  • U.S. Army Signal Corps
  • Augusta School of Aviation
  • Flight Safety International
  • Bombardier Pilot Training School
  • Andersonville Theological Seminary

Job Titles Held:

  • Senior Captain
  • Assistant General Manager
  • Sales Representative
  • Sales Associate
  • Manager Pilot Contract Administration
  • Chief Flight Instructor


  • High School Diploma
  • 31M20
  • Commercial, Instrument, Flight Instructor
  • ATR 42/72 Type Rating
  • CRJ 50 Type Rating
  • Doctorate

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