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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Experience
Assistant General ManagerJul 2019 - Current
Company NameCity, State
  • Overseeing all restaurant operations; food and beverage, food safety handling, kitchen operations, payroll, and staff training
  • Implemented revised inventory system focused on storage conditions and ordering techniques, resulting in 6% decrease in losses incurred by food waste
  • Unified front and back of house staff to create cohesive, cooperative team committed to premium guest service and optimum profitability
  • Led and influenced staff through effective motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity
FOH ManagerJan 2018 - Nov 2018
Company NameCity, State
  • Ordered and inventoried food and liquor, revamped wine list, hiring, and employee training
  • Oversaw operations of food and beverage services; catering and private events, including wedding receptions, graduation celebrations, and rehearsal dinners resulting in increased private event bookings
  • Successfully coordinated reservations of more than 150 guests and walk-ins regularly; utilizing open table system, working knowledge of restaurant flow, and continually monitoring dining rooms for seating availability, service, safety and well being of guests
  • Created effective employee schedules that maintained coverage at peak times and minimized labor costs
Assistant ManagerJul 2017 - Jan 2018
Company NameCity, State
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Planned and prepared workflow schedules, delegating tasks for 25-member team
  • Coached and mentored employees by delivering training, guidance and performance monitoring
  • Supervised food preparation methods, portion control, garnish, and plate presentation of food to ensure food is prepared and presented according to company specifications
FOH ManagerMar 2015 - Nov 2016
Company NameCity, State
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
  • Collaborated with Executive Chef to educate front of house team of 23 employees on menu and procedural changes
  • Handled escalated customer complaints to provide full resolutions and promote loyalty
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
Accomplishments
  • Assessments Management & Leadership Skills: Impact & Influence -- Proficient May 2019 Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
  • Full results: https://share.indeedassessments.com/share_assignment/3f9p3mekbo61dhua Scheduling -- Highly Proficient May 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts.
  • Full results: https://share.indeedassessments.com/share_assignment/axbmk0aadaowg0u3 Bartending -- Expert May 2019 Understanding, pouring, and mixing drink orders.
  • Full results: https://share.indeedassessments.com/share_assignment/almbq72svjeeervq Cooking Skills: Basic Food Preparation -- Highly Proficient May 2019 Preparing food, using cooking equipment, and converting ingredient measurements.
  • Full results: https://share.indeedassessments.com/share_assignment/m1c1vxyg9dtes5nr Memorization & Recall -- Highly Proficient May 2019 Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
  • Full results: https://share.indeedassessments.com/share_assignment/0afvj8lci8dzb3hn Verbal Communication -- Highly Proficient May 2019 Speaking clearly, correctly, and concisely.
  • Full results: https://share.indeedassessments.com/share_assignment/d7wk9jpgwf2xr2ai Attention to Detail -- Proficient May 2019 Identifying differences in materials, following instructions, and detecting details among distracting information.
  • Full results: https://share.indeedassessments.com/share_assignment/6vjissxnyewtbqa2 Customer Focus & Orientation -- Expert May 2019 Responding to customer situations with sensitivity.
  • Full results: https://share.indeedassessments.com/share_assignment/vobdj8edkzsw0lin Basic Computer Skills: PC -- Proficient May 2019 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
  • Full results: https://share.indeedassessments.com/share_assignment/kn9aamym64vfhpen Critical Thinking -- Proficient May 2019 Using logic to solve problems.
  • Full results: https://share.indeedassessments.com/share_assignment/pgquyd-pxni9gmso Restaurant Manager -- Highly Proficient November 2019 Managing restaurant staff and meeting customer expectations.
  • Full results: https://share.indeedassessments.com/ share_to_profile/58a5de0fd65114b9270f74dc527812f6eed53dc074545cb7 Supervisory Skills: Directing Others -- Highly Proficient April 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
  • Full results: https://share.indeedassessments.com/ share_to_profile/475cabc91ab20c32e0aee3699228178aeed53dc074545cb7 Fine Dining -- Highly Proficient November 2019 Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service.
  • Full results: https://share.indeedassessments.com/share_assignment/xnheggwg3-t1blht Food Service: Customer Situations -- Highly Proficient November 2019 Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
  • Full results: https://share.indeedassessments.com/share_assignment/9k-vmllljaaovumr Conscientiousness -- Highly Proficient December 2019 Tendency to be well-organized, rule-abiding, and hard-working.
  • Full results: https://share.indeedassessments.com/ share_to_profile/949f106619cf77ea211d662edfc8a6df Merchandise & Supply Storage -- Expert May 2019 Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
  • Full results: https://share.indeedassessments.com/share_assignment/zu86exkj9ijy2l2g.
Education
Associate of Arts: English/JournalismEast Central Community CollegeCity, State
Summary

Innovative Restaurant Manager with more than 15 years restaurant industry experience with successful results. Outstanding work ethic combined with excellent leadership and customer service skills. Highly intuitive with inventory control and money saving strategies. Proven track record for meeting and exceeding expectations while working within strict guidelines. Well liked and respected by peers, Tenacious, honest, and motivated, combined with exceptional multitasking skills in fast-paced environments.

Certifications

Food and Beverage Management -ECornell

Restaurant Management 101 -Universal Class

ServSafe Manager

TABC

Highlights
  • Microsoft Office
  • Multiple POS systems
  • Accounts payable
  • Training and development skill
  • Restaurant operations management
  • Supervisory skills
  • Labor and food cost control
  • Organization and prioritization
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Resume Overview

School Attended

  • East Central Community College

Job Titles Held:

  • Assistant General Manager
  • FOH Manager
  • Assistant Manager

Degrees

  • Associate of Arts : English/Journalism

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