Assistant General Manager Resume Example Hardees

ASSISTANT GENERAL MANAGER

Professional Summary

Proactive General manager with solid history of success in managing operations, building teams and equipping employees with skills to independently handle business needs. Offering 17 years of progressive experience combined with sound judgement and good problem-solving abilities. Strong record of consistently surpassing goals.

Accomplishments

Supervision - Supervised sales team to monitor sales activity and goal achievement.
Supervised team of 65 staff members.
Won award for profit and loss control three years in a row

Work History

Assistant General Manager, 09/2019 to 02/2020Hardees, Ft Oglethorpe , GA

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Developed innovative sales proposals to promote product quality and showcase market comparisons.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Mentored and motivated team members to efficiently achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Handled cash accurately and prepared deposits.
Completed inventory purchases and oversaw restocking.
Motivated, trained and disciplined employees to maximize performance.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enforced quality assurance protocols to deliver ideal customer experiences.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Took customer orders and capitalized on opportunities to sell special beverage and food options.

Assistant General Manager, 03/2019 to 09/2019Sonic Drive-In, Ft Oglethorpe , GA

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Developed innovative sales proposals to promote product quality and showcase market comparisons.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Mentored and motivated team members to efficiently achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Handled cash accurately and prepared deposits.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Completed inventory purchases and oversaw restocking.
Motivated, trained and disciplined employees to maximize performance.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enforced quality assurance protocols to deliver ideal customer experiences.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Resolved problems promptly and effectively to elevate customer approval.
Took customer orders and capitalized on opportunities to sell special beverage and food options.

Manager of Operations, 05/2015 to 02/2019Hardees, Collins, MS

Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Evaluated upcoming program plans to forecast expected resource needs.
Implemented policies and standard operating procedures for continuous improvement.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Assessed financial statements and profit and loss reports to evaluate Sales performance, develop targeted improvements and implement changes resulting in quarterly 15% sales increase .
Established operational objectives and work plans and delegated assignments to subordinate managers.
Maximized profits by reducing waste in payroll administration 10% weekly and increased sales 25% with up-selling techniques.
Maximized productivity and management systems by establishing specific goals and managing operations.
Maintained constructive client and vendor relationships.
Spearheaded quality control measures to minimize downtime and propel sales.
Built relationships with customers and managed accounts to drive revenue and profit.

Manager of Business Development and Sales, 01/2007 to 05/2015McDonald's , Hattiesburg, MS

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Held one-on-one meetings with Crew members and assistant managers to identify selling hurdles and offered insight, including Customer service techniques as to how best to remedy such issues.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Held weekly meetings with Assistant management to identify techniques to overcome sales obstacles.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Increased sales by 15% through effectively training employees, closely monitoring regional and local markets and managing inventories.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Built relationships with customers and community to establish long-term business growth.
Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Led targeted training programs to educate staff on product benefits and service capabilities.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Created profit and loss reports by tracking weekly sales.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Education

Bachelor of Applied Science, Psychiatric Technician, 05/2014

Argosy University - Orange, CA

Associate of Science, Phlebotomy Ekg And Ecg, 03/2008

Miller Motte Technical College - Clarksville, TN

Certifications

First Aid/CPR Certified
ServSafe
Project Management Professional (PMP)

Skills

Team Leadership Expertise
Budgeting
Sales
Food Preparation
Sales Goals
Guest Services
Repair
Cleaning
Point of Sale Systems
Food Safety

Scheduling
Staff Management
Inventory Control
Onboarding
Employee Training
Cash Handling
Financial Reporting
Purchasing
Quality Management
Restaurant Operations

Resume Overview

Companies Worked For:

Hardees
Sonic Drive-In
McDonald's

School Attended

Argosy University
Miller Motte Technical College

Job Titles Held:

Assistant General Manager
Manager of Operations
Manager of Business Development and Sales

Degrees

Bachelor of Applied Science , Psychiatric Technician 05/2014
Associate of Science , Phlebotomy Ekg And Ecg 03/2008

Assistant General Manager Resume Example

Resume Score: 80%

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