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assistant general manager resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Forward-thinking Assistant General Manager with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 16 years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.

Skills
  • Business operations background
  • Team leadership strength
  • Training and development skill
  • Financial leadership expertise
  • Profit and loss accountability
  • Budget control
  • Schedule management
  • Recruiting and Hiring
  • Sound judgment
  • Bilingual: English/Spanish
Experience
12/2019 to Current Assistant General Manager Cox Auto Inc | Pensacola, FL,
  • Meet demanding business targets with high efficiency and smooth performance.
  • Coordinate monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Increase annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Motivate and lead team members to work together to achieve targets.
  • Encourage, train and discipline employees to maximize performance.
  • Strategic long-term business needs while generating guest relations feedback for process improvements.
06/2018 to 12/2019 Operations Manager Jones Lange Lasalle Inc. | Stratford, CT,
  • Developed and Implemented strategies that will ensure a positive experience that exceeds guest's expectations.
  • Established and maintained standards for staff performance and customer service Maintained full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, VIP guests, hotel events and more.
  • Worked collaboratively with all department managers to make sure operations were running smoothly in tandem with one another. Staffed the hotel appropriately Reviewed employee behavior, appearance and performance.
  • Trained and developed two Voyagers Operations Manager in training.
  • Managed Bistro restaurant with Starbucks offering menu and trained workers in every restaurant position, including food preparation, money handling and cleaning roles. Reduced F&B cost by $11,000 in 2019 in the Bistro by establishing FIFO, Logs and keeping communication between both shifts.
  • Increased Financial Control Audit score by 25 points by being the leader of charge backs, rebate logs and financial reports for the front desk.
  • Increased Pace Report score by 35 points by being the leader of implementing check and balance steps for house accounts, cancellations, guest no show and advanced deposits folios for month end.
  • Managed paying 35 vendors through Pcard & Peoplesoft and expedited payments by verifying accuracy and currency of vendor information. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries with Quickbase and completed payroll accurately with Kronos (Atlas) weekly.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Conducted hotel tax audit for the first time with Marriott International in 2019 and assisted the GM with 2020 budget.
10/2017 to 06/2018 Housekeeping Supervisor Proper Hospitality | Santa Monica, CA,
  • Established work standards and procedures for housekeeping staff and ensure they adhere to them Inspected vacated rooms, corridors, service rooms or halls, stairs, public lavatories, lobbies, lounges and vending areas for cleanliness/order.
  • Scheduled shifts and ensuring adequate staff for each shift Kronos(Atlas) and labor tool.
  • Knowledge Screened/interviewed housekeeping job applicants, hired new employees, and recommended promotion and/or transfer of employees if and when the need arose.
  • Maintained inventory of linen/supplies Responsible for issuing work equipment and supplies to the housekeeping staff/workers. Assigned duties to workers and inspected already completed tasks so as to ensure compliance with already stated housekeeping standards. Recorded and kept data regarding work assignments, and also prepared reports on a routine basis.
  • Oversaw safe use of cleaning equipment and supplies and made recommendations to help improve housekeeping services within the organization. Examined the building/area so as to determine areas that needed repairs and/or maintenance.
  • Personally carried out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
Education and Training
Expected in 09/2016 to to Mixology | Alcoholic Beverage Course Academy of Professional Bartending, New Rochelle, NY, GPA:
Expected in 08/2007 to to C.L.I.P | English Education Bronx Community College of The City University of New York, The Bronx, NY GPA:
Expected in 05/2002 to to High School Diploma | Liceo Mexico, Dominican Republic, GPA:
Certifications
  • Professional Food Manager Certified
  • ServSafe Certified
  • Mixology Certified "Bartender skill"
  • TIPS Certified
  • ABC Certified
  • CPR Certified
  • Bistro Operations Certified
  • Interview Certified "Marriott"
  • Power Presentation Certified "Marriott"
  • ACE Certified "Marriott"
  • Sales training and techniques Certified "STAT"
  • BLT for Managers Certified

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Resume Overview

School Attended

  • Academy of Professional Bartending
  • Bronx Community College of The City University of New York
  • Liceo Mexico

Job Titles Held:

  • Assistant General Manager
  • Operations Manager
  • Housekeeping Supervisor

Degrees

  • Mixology
  • C.L.I.P
  • High School Diploma

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