assistant general manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

High-energy management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Dedicated to efficient conflict resolution and excellent services.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level general manager position. Ready to help team achieve company goals.

Reliable employee seeking Csr position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Ambitious Managing Director with excellent skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Motivated Assistant General Manager knowledgeable about business operations and business needs. Excellent team leader and problem solver with resourceful and flexible approach.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Budgeting
  • Sales
  • Employee Training
  • Guest Services
  • Cash Handling
  • Repair
  • Financial Reporting
  • Cleaning
  • Point of Sale Systems
  • Quality Management
  • Payroll Processing
  • Business Planning
  • Advertising Initiatives
Work History
12/2021 to Current
Assistant General Manager Tokyo Joes , ,
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Boosted yearly profits through process optimization and improved training.
  • Oversaw computer database and physical filing systems.
  • Resolved problems promptly to elevate customer approval.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

+ Edit or add your own

  • Performed pricing and estimates based on customer needs and requirements.
  • Motivated, trained and disciplined employees to maximize performance.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Managed budget implementations, employee evaluations and contract details.
10/2015 to 11/2021
Correctional Officer 11 Sbm Management , ,
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Arranged for medical and dental care of inmates.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Completed intake paperwork, fingerprints and searches.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Conducted routine and emergency head counts.
  • Supervised inmates clearing debris from roadways and drains.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Notified victims of upcoming inmate releases.
  • Identified facility openings and designated inmates to housing units.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Observed behavior of residents individually and in groups.

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03/2014 to 08/2015
CSR ACS Services , ,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services and company information.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Verified and updated customer contact details in humana to build and maintain accurate customer database.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Resolved different issues over phone with over 50 customers daily.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled customers in fast-paced setting in coordination with solid team of customer service associates.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
12/2022 to Current
Patient Assistance Specialist Company Name , , 11800 Weston Parkway Cary, NC 27513

-Utilize all available resources to secure copay assistance funding for patients.

-Communicate with providers regarding patient updates and educate MDO and patient on available manufacturer assistance.

-Manage inbound calls from patients, clients, physicians, practices inquring about order status, services provided, finanical support.

-Initiatae the pharmacy dispensing workflow when the insurance is determind.

-Triage prescriptions to preferred pharmacies or hub providers.

-Identify and report adverse events and complaints.

Expected in 06/2009 to to
Plymouth High School - Plymouth, Nc,

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Resume Overview

School Attended

  • Plymouth High School

Job Titles Held:

  • Assistant General Manager
  • Correctional Officer 11
  • CSR
  • Patient Assistance Specialist


  • Diploma

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