Ambitious Assistant Manager with a solid background of more than 4 years or customer service and management experience. With a friendly, and outgoing nature, while also having a track record of developing and training support staff and meeting high thresholds for critical quality standards. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
Team Leadership Strength
Business Development
Training and Development Skill
Business Operations Background
Finance and Accounting Oversight
Team Leadership
Process Improvements
Policy Development and Enforcement
Administrative Management
Hiring and Onboarding
Performance Assessment
Staff Development
Operations Oversight
Customer Service Management
Sales Promotion
Focus and Follow-Through
Performance Evaluation and Monitoring
Experience
Assistant General Manager, 10/2021 - Current Major Food Group – Dallas, TX,
Managed store cash intake with high accuracy and prepared daily bank deposits.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Helped team develop specialized projects, events and promotions.
Enhanced team engagement and performance with daily updates and informational meetings.
I was responsible for customer inquiries, assigning tills and closing them out, overseeing the line and making sure product was fresh and kept to temperature, creating work schedules and approving vacation requests, training of new hires, inventory reports, and making sure the store is completely clean and everything is properly stored at close.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project demand.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Executed BLAST strategies to foster better customer service and promote positive and engaging environment for employees.
Worked closely with store manager to maintain day-to-day operations.
School Aide/ Assistant Technology Teacher, 09/2019 - 05/2021 Department Of Education/ – City, STATE,
As an aide I was first given the job to oversee the children during each lunch period and assist any eachers who may need help after all grades have had lunch
After a few months at the school I was assigned to the technology teacher as an assistant given my history in tech and STEM
Now that we’re back from the pandemic break I’ve been assigned to cover 3 classes for lunch by grade and after all children have been fed, I then assist the tech teacher with the rest of her scheduled classes and repairs she may have for the day.
Founder/STEM Coach, 05/2012 - 04/2020 Makeosity, Inc. Co, Evangelist – City, STATE,
Teach youth, ages 5- 14 years old, robotics and facilitate other (STEM) activities in summer and afterschool programs in NYCDOE elementary and middle schools in the Bronx
I also help to coach adults learning robotics, programming, and how to design using CAD software
LEGO WeDo and EV3 Robotics, Hummingbird Robotics, LittleBits and Snap Circuits kits
managed booths at NYC Maker Faire, a yearly science, engineering and technology event at New York Hall of Science and assisted children to explore engineering projects
Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
I designed a patented invention “the energy scooter,” that was featured on the Rachael Ray show in 2017
The invention was presented to the sharks of “Shark Tank”
I was a STEM youth evangelist for Autodesk.Inc, maker of 3D design software for engineers
I learned how to use their software for 3D design and with the help of their engineers, completed my patented invention
I traveled the country to present at various Autodesk conferences and was an education keynote speaker at Autodesk University in Las Vegas in 2014
Education and Training
Highschool Graduate: Mechanical Engineering, Expected in - Frederick Douglass Academy IFreshman Hostos Community College - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Frederick Douglass Academy IFreshman Hostos Community College
