assistant general manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious Assistant Manager with a solid background of more than 4 years or customer service and management experience. With a friendly, and outgoing nature, while also having a track record of developing and training support staff and meeting high thresholds for critical quality standards. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Team Leadership Strength
  • Business Development
  • Training and Development Skill
  • Business Operations Background
  • Finance and Accounting Oversight
  • Team Leadership
  • Process Improvements
  • Policy Development and Enforcement
  • Administrative Management
  • Hiring and Onboarding
  • Performance Assessment
  • Staff Development
  • Operations Oversight
  • Customer Service Management
  • Sales Promotion
  • Focus and Follow-Through
  • Performance Evaluation and Monitoring
10/2021 to Current
Assistant General Manager Major Food Group Dallas, TX,
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Helped team develop specialized projects, events and promotions.
  • Enhanced team engagement and performance with daily updates and informational meetings.
09/2017 to 10/2021
Assistant Manager Chipotle Westerville, OH,
  • I was responsible for customer inquiries, assigning tills and closing them out, overseeing the line and making sure product was fresh and kept to temperature, creating work schedules and approving vacation requests, training of new hires, inventory reports, and making sure the store is completely clean and everything is properly stored at close.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Executed BLAST strategies to foster better customer service and promote positive and engaging environment for employees.
  • Worked closely with store manager to maintain day-to-day operations.
09/2019 to 05/2021
School Aide/ Assistant Technology Teacher Department Of Education/ City, STATE,
  • As an aide I was first given the job to oversee the children during each lunch period and assist any eachers who may need help after all grades have had lunch
  • After a few months at the school I was assigned to the technology teacher as an assistant given my history in tech and STEM
  • Now that we’re back from the pandemic break I’ve been assigned to cover 3 classes for lunch by grade and after all children have been fed, I then assist the tech teacher with the rest of her scheduled classes and repairs she may have for the day.
05/2012 to 04/2020
Founder/STEM Coach Makeosity, Inc. Co, Evangelist City, STATE,
  • Teach youth, ages 5- 14 years old, robotics and facilitate other (STEM) activities in summer and afterschool programs in NYCDOE elementary and middle schools in the Bronx
  • I also help to coach adults learning robotics, programming, and how to design using CAD software
  • LEGO WeDo and EV3 Robotics, Hummingbird Robotics, LittleBits and Snap Circuits kits
  • managed booths at NYC Maker Faire, a yearly science, engineering and technology event at New York Hall of Science and assisted children to explore engineering projects
  • Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
  • I designed a patented invention “the energy scooter,” that was featured on the Rachael Ray show in 2017
  • The invention was presented to the sharks of “Shark Tank”
  • I was a STEM youth evangelist for Autodesk.Inc, maker of 3D design software for engineers
  • I learned how to use their software for 3D design and with the help of their engineers, completed my patented invention
  • I traveled the country to present at various Autodesk conferences and was an education keynote speaker at Autodesk University in Las Vegas in 2014
Education and Training
Expected in
Highschool Graduate: Mechanical Engineering
Frederick Douglass Academy IFreshman Hostos Community College - ,
Native/ Bilingual

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Resume Overview

School Attended

  • Frederick Douglass Academy IFreshman Hostos Community College

Job Titles Held:

  • Assistant General Manager
  • Assistant Manager
  • School Aide/ Assistant Technology Teacher
  • Founder/STEM Coach


  • Highschool Graduate

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