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assistant general manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Versatile Assistant General Manager with 10 years of experience overseeing daily Hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Motivated Assistant General Manager knowledgeable about operations and business needs. Excellent team leader and problem solver with resourceful and flexible approach. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Great People skills

Skills
  • Originality and Creativity
  • Cost Reduction
  • Recruitment and Hiring
  • Human Resources Oversight
  • Assignment Delegation
  • Quality Assurance
  • Performance Assessment
  • Records Organization and Management
  • Department Oversight
  • Customer Service Management
  • Verbal and Written Communication
  • Decision Making
  • Training Management
  • Team Leadership
  • Staff Scheduling
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Needs Assessment
  • POS Terminal Operations
  • Customer Relations
  • Money Handling
  • Word Processing
  • Multitasking and Prioritization
  • Inventory Tracking and Management
Education
Oklahoma State University Stillwater, OK, Expected in 05/1984 Master of Science : Education - GPA :
Northeastern State University Tahlequah, OK Expected in 05/1982 Bachelor of Science : Education - GPA :
Northeastern A&M College Miami OK, Expected in 05/1978 Associate of Science : Education - GPA :
Will Rogers High School Tulsa OK, Expected in 05/1976 High School Diploma : - GPA :
Certifications
Work History
Cox Auto Inc - Assistant General Manager
Hattiesburg, MS, 04/2010 - 01/2022

Scheduling of Staff, Weekly Deposits, Maintained and balanced Petty Cash, Trained Staff, Worked Front Desk, Group Blocks, Ordered supplies.

  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Handled cash accurately and prepared deposits.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Resolved problems promptly to elevate customer approval.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Motivated, trained and disciplined employees to maximize performance.
Hilton Worldwide - Front Desk Agent
Cupertino, CA, 03/2009 - 03/2010
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information when patrons changed rooms.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Monitored facility security for guest and personnel safety.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Performed nightly updates to room charges and rates.
  • Logged wake-up call requests and set up automatic rings in system.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
Hilton Worldwide - Front Desk Agent
El Segundo, CA, 06/2005 - 09/2008
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted at front desk when and handled purchases at gift shop.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
Madison County Schools - Teacher
Flora, MS, 08/1982 - 01/2000
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Supervised learning groups of students in classroom stations.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Piloted program to address proposed state subject area competencies and standards.
  • Attended and facilitated IEP meetings for students and families.
  • Developed and implemented lesson plans that addressed general students as well as those with individualized 504 plans as part of integrated classroom.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Collaborated with faculty to develop after-school tutoring program for struggling students.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Incorporated multiple types of teaching strategies into classroom.
  • Instructed students in core educational principles, concepts and in-depth subject matter.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Promoted physical, mental and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Directed after-school tutoring and mentoring program serving elementary school students.
  • Maintained system required passing rate for years.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Graded and evaluated student assignments, papers and course work.
Languages
Spanish :
Limited Working
Negotiated :

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Resume Overview

School Attended

  • Oklahoma State University
  • Northeastern State University
  • Northeastern A&M College
  • Will Rogers High School

Job Titles Held:

  • Assistant General Manager
  • Front Desk Agent
  • Front Desk Agent
  • Teacher

Degrees

  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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