Dedicated professional, coach, and instructor with history of meeting company and organizational goals while utilizing consistent and effective practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Positive Learning Environment
Creativity and Flexibility
Differentiated Learning Techniques
Active Participation
Clear Public Speaking Skills
Curriculum Coordination
Work History
10/2017 to Current
Assistant General ManagerSusiecakes – Studio City, CA,
Operational lead, end to end management and oversight of all aspects for aquatics at both Arlington and Fairfax facilities
Focus on exceeding expectations for all 7k club members which includes military and civilians
(add in Five Star Language)
Member experience with the goal of creating new and building upon programs and services to meet the needs of both new and seasoned members across all demographics
Continually focused on upgrades and improvements to facility in order to be compliant with county code and requirements
Program lead for end-to-end aquatic facility renovation designed to upgrade and enhance all pools, equipment rooms, decks and structural surroundings.
01/2006 to 08/2016
Vice President, Senior Director, DirectorTime Warner Cable – City, STATE,
Partnered with corporate strategy, marketing, customer care, operations and engineering to design, develop and deploy products and services across all customer segments with high speed data business primary focus
200+ programs implemented contributed to overall customer growth/cash flow across residential services which included video, digital home phone, mobile services, intelligent home and supporting hardware
Responsible for Time Warner Cable’s $6.4B, 12.7M customer, residential high speed data line of business
Defined, managed, documented, and communicated all product deliverables and timelines to senior leadership, field constituents and cross functional teams on weekly basis
Continuously adjusted and aligned internal processes and procedures to reach strategic financial and customer engagement goals and deliver on product and service priorities
Achieved operational efficiencies and increased quality of business processes through collaboration, communication and a focus on overall customer growth of products and services ending Q1/2016 as the most robust across all customer segments
Partnered with corporate communications to create internal and external audience messaging focused on customer facing products and services
Led planning, delivery and implementation of enhanced high speed data cable modems and embedded wireless gateways while also increasing internet speeds across all tiers of service to enhance customer experience and drive down trouble calls
Managed and mentored team of 28 employees/contractors and 5 direct reports.
02/2000 to 01/2006
Marketing and CommunicationsTime Warner Cable – City, STATE,
Implemented marketing campaigns and presented new product launch opportunities to drive record high speed data subscriber growth across all regions and divisions
Developed and revised media relations strategies and tactics to accommodate changing company and industry dynamics
Engaged collaboratively with product management, field and agency marketing teams to develop and implement customer specific products and services across all regions and divisions resulting in additional 3M new high speed data connects and 5M total HSD customers by year end 2005
Defined and communicated product sales, marketing and brand strategies with goal of establishing buy-in for national marketing campaigns, cooperative programs and product betas
Corporate marketing lead for integration of partner relations and vendor management (AOL, BrightHouse Networks and EarthLink).
05/1994 to 06/1999
Public and Community RelationsWashington Commanders (Redskins) – City, STATE,
Public and Community Relations
Designed and implemented sponsor programs and events
Wrote team features and articles, as well as coordinated player interviews for national outlets, local broadcast and print media
Nominated 1996 Walter Payton NFL Man of the Year Recipient, Hall of Fame Cornerback, Darrell Green
Education
Expected in to to
Bachelor of Arts: Human Services, Political Science University of North Carolina At Charlotte - Charlotte, NC GPA:
Affiliations
Executive Leadership Development Program
Tuck School of Business, Dartmouth College
Betsy Magness Executive Leadership Institute - Class 27 Fellow
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