assistant general manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Skills
Great organizational skills, love to socialize and meet new people, love to help people with maintaining healthy life by either getting them outdoors or by getting them in better physical state.
Self-Motivated
Flexible and Adaptable
MS Office
Data Entry
Multitasking Abilities
Teamwork and Collaboration
Dependable and Responsible
Organization and Time Management
Good Telephone Etiquette
Work History
General Manager, 10/2022 - 11/2022 Sun Communities – Jackson, MI, Harker Heights, TX
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Implemented operational strategies and effectively built customer and employee loyalty
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Evaluated suppliers to maintain cost controls and improve operations
Increased sales 2% week over week
Co-Owner, 03/2018 - Current Marriott International – Jupiter, FL, Harker Heights, TX
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Devised processes to boost long-term business success and increase profit levels.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Frequently studied market to keep abreast of new industry trends.
Managed purchasing, sales, marketing and customer account operations efficiently.
Drafted invoices for completed work.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Prepared annual budgets with controls to prevent overages
Introduced new methods, practices and systems to reduce turnaround time
Evaluated suppliers to maintain cost controls and improve operations
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
Directed market expansions to propel business forward, meet changing customer needs
Assistant General Manager, 04/2022 - 10/2022 Securitas Security Services Usa, Inc. – Auburn, WA, Harker Heights, TX
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Mentored and motivated team members to achieve challenging business goals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Completed inventory purchases and oversaw shipment processing.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
Mentored and motivated team members to achieve challenging business goals
Able to reduce inventory discrepancy to under accepted allowance.
With day-to-day operations of Harker Heights location
Train new team members to join BRCC team
Work to maintain building and equipment to allow Team Members and Guests experience enjoyable when coming to BRCC Harker Heights
Assist management with invoice input
Act as comptroller during shifts
Organize shifts for optimal customer satisfaction
Help team members excel while at work
Train team members to meet or exceed BRCC standards
Help stock, order, and maintain retail inventory stock
Created inventory system from price tags to organization of stock in store to help to ordering to be more accurate
Organize Retail stock in Café area to help increase sales
Obtained Food Service Manager Certificate
Monitored food preparation, production and plating for quality control.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Assistant, 06/2011 - 01/2019 Company Name – City, State, Carson City, NV
Greeted guests in with friendliness and professionalism.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Assisted manager in all aspects of business operations.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Attended to office operations and required paperwork.
Managed and completed paperwork and overall office administration operations.
Education
Associates degrees: computer science nd paralegal, Expected in 12/2011 - Truckee Meadows Community College - Reno, Nevada GPA: Status -
Dean’s list, GPA: 3.75, Criminal and Family law for Paralegals, Volunteered as a Child Advocate at Washoe County Court House in Reno, Nevada. Took classes for QuickBooks for computer science. Culinary arts training
High School Diploma: , Expected in 06/2006 - Academy of Arts, Careers & Technology, Washoe County School - Reno, Nevada GPA: Status -
Full culinary arts training at an accelerated degree program within
Additional Information
Remote Assistance to Owner of Darkshot Coffee in Reno, Nevada
Helped Mr. Scot Munns remotely research and plan the opening of his first coffee shop in Reno, Nevada. Responsibilities included price calculations, researching hiring agencies for employees, research an accountant to help with day-to-day finance along with tax preparations. When in the City of Reno help with serving coffee and all digital work along with merchandise work.
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Resume Overview
School Attended
Truckee Meadows Community College
Academy of Arts, Careers & Technology, Washoe County School