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Assistant General Manager/Assistant Controller Resume Example

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ASSISTANT GENERAL MANAGER/ASSISTANT CONTROLLER
Skills
  • Business operations background
  • Financial leadership expertise
  • Budget control
  • Communication skills
  • Staff training and development
  • Profit and loss accountability
  • Cost analysis and savings
  • Proficient in MS Office, Powerpoint, Word Excel, Outlook
  • Schedule management
  • Customer relationship management
Education and Training
05/2010
Associate of Arts - Business Management
University of PhoenixTempe, AZ
05/2013
Bachelor of Science - Human Resources Development/ Business Management
University of PhoenixTempe, AZ
Summary

Motivated management professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.

Experience
Assistant General Manager/Assistant ControllerHard Rock | Daytona Beach, FL03/2018 - 07/2020
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Motivated and led team members to work together to achieve targets.
  • Met demanding business targets with high efficiency and smooth performance.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Collaborated with chefs and cooks to plan menus for special events and occasions.
  • Assessed optimal [Product or Service] stock while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Identified customer needs and delivered relevant product solutions and promotions.
Front Desk SupervisorThe Plaza Resort & Spa | Daytona Beach, FL01/2017 - 02/2018
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Supervised team of [Number][Job title]s and [Number][Job title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Monitored reservations to track incoming parties and special events.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Travel Consultant/ CEOSky Unlimited Travel Inc. | Palm Coast, FL01/2016 - 01/2017
  • Enhanced reputation of company through public service announcements and promotions.
  • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates.
  • Spearheaded rollout of new marketing plan, enabling organization to successfully and profitably adapt to changing market conditions.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Established and oversaw strategic business actions and streamlined operations.
  • Developed strategic direction and vision for company to create clear path to success for all employees.
Travel SpecialistAAA Auto Club Group | Daytona Beach, FL09/2011 - 01/2016
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed strategies to coordinate groups in new terrains and environments while delivering comprehensive training to mitigate logistical issues and disruptions.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Explained benefits of purchasing travel insurance with clients.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Partnered with peer sections and leadership to identify training needs and develop programs to enhance troop competencies and combat readiness.
  • Created accurate manifests and documentation by incorporating RFI tag information to establish accountability during transit and at destination countries.
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Resume Overview

Companies Worked For:

  • Hard Rock
  • The Plaza Resort & Spa
  • Sky Unlimited Travel Inc.
  • AAA Auto Club Group

School Attended

  • University of Phoenix

Job Titles Held:

  • Assistant General Manager/Assistant Controller
  • Front Desk Supervisor
  • Travel Consultant/ CEO
  • Travel Specialist

Degrees

  • Associate of Arts - Business Management
    Bachelor of Science - Human Resources Development/ Business Management

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