Detail- oriented professional with expertise in clerical and administrative functions of support for Executives. Advanced knowledge in all aspects of successful event/program development, office management, and client and customer service. Excel in managing multiple projects concurrently with strong attention to detail, problem- solving and follow-through capabilities. Demonstrated ability to own projects and achieve positive results. Superb written and verbal communication, interpersonal and organizational skills.
Assistant General Manager and General Manager, 07/2009 to 07/2011 Town Sports International – New York, NY
Salary: $52,000, 40-50 hours/week.
Supervisor: Paul Mascetta (646) 641-1957(646) 641-1957, may be contacted.
Recruited, hired and developed new candidates; executed corporate strategies that built NYSC brand; increased net member gain by 25% and ensured member retention; responsible for exceeding quarterly and annual sales quota; managed internal staff performance and ensured all team members delivered exemplary customer service; attended monthly and quarterly corporate financial reviews focused on profit margin, net member gain, revenue per member, and ancillary sales; responsible for daily facility administration encompassing client satisfaction reporting, physical plant inspections, reviewing and approving payroll, analyzing financial statements and reviewing and distributing on-going sales information; inspired and motivated team by example; trained and developed staff members through acknowledgement of their strengths and addressed areas of improvement/opportunity; reinforced staff accountability through performance reviews.
Implemented marketing and prospecting strategies creating awareness of the brand; evaluated monthly sales plans to ensure successful membership drives; met with staff to discuss daily and monthly quotas; conducted sales meetings with Membership Consultants and Fitness Trainers; monitored prospects to ensure new leads and new sales; trained Membership Consultants in the necessary skills to increase business metrics.
Assistant Director, 07/2008 to 07/2009 Columbia University Cubs Youth Camp – New York, NY
Planned, organized, and implemented daily activities including team building exercises, chaperoning sporting events, creating new and innovative games promoting sportsmanship and positive self esteem.
Healthy Living Initiative Activities Coordinator, 05/2008 to 06/2009 Harlem Children's Zone, Inc – New York, NY
Supervisor: Giovanna Miller, no number on file.
Planned, organized, and implemented obesity prevention curriculum for teen fitness; monitored weekly exercise regimen with elementary and high school youth.
Coach, 11/2007 to 03/2010 SOCIAL AFFILIATIONS Yorkville Youth Athletic Association – New York, NY
Supervisor: Arlene Vega, (646) 641-5419(646) 641-5419, may be contacted.
Executive Assistant, 04/2004 to 05/2008 National Football League – New York, NY
Salary: $48,000, 40 hours/week.
Supervisor: Kenneth Pimpton (212) 450-2000(212) 450-2000, may be contacted.
Increased department productivity by managing day-to-day operations; responsible for fiduciary oversight of twenty-five internal departments, thirty-two member clubs, and multiple external contractors; provided financial and analytical support to the Vice President, Directors, and Managers; responsible for Compliance Protocols analyzing vendor invoices and NFL employee travel expenses; oversaw Conflict-of-Interest Disclosure procedures and Quarterly Certifications for NFL Department Heads; researched whistleblower hotline providers to identify vendor fraud; Recouped lost revenue by investigating audit findings of account discrepancies; reconciled box office statements with internal records to ensure proper reporting measures and price points; maintained contractor invoice records and managed auditor departmental files; served as liaison between NFL Super Bowl clients and NFL-On Location VIP Hospitality Department; managed hospitality events (Miami Super Bowl '07 and Phoenix Super Bowl '08); supervised the "Meet and Greet" interaction between NFL players and fans; assisted with planning and implementing of Super Bowl logistics which included distributing sales packages to clients and game credentials for sales.
Account Executive, 06/1999 to 03/2004 Eureka Networks Telecommunications – New York, NY
Salary: $45,000, 40 hours/week.
Supervisor: Joe Gillette, (917) 972-0303(917) 972-0303, may be contacted.
Trained incoming sales representatives on internal software programs; cold called and managed approximately 1,000 accounts in 17 different U.S.
states and territories; consistently exceeded monthly and quarterly sales quota.
Program Coordinator, Columbia University – New York, NY
Master of Science Programs, Fundraising and Sports Management 8/11-Present Salary: $61,000, 40 hours/week.
Supervisor: Vince Gennaro, (212) 854-4588(212) 854-4588, may be contacted.
Work closely with Program Director, Enrollment Management Team, and Office of Student and Alumni Affairs in support of activities across the student life cycle; manage Director's calendar, travel itinerary, and schedule departmental meetings; complete travel and reimbursement reports for Director and faculty; actively engage and participate in recruiting events such as information sessions and personal interviews; coordinate program events and operational processes; oversee and manage all internship programs, verifying and documenting measurable outcomes; ensure faculty and course needs are met by working with Instructional Support; compile and independently monitor social media websites respective to Fundraising and Sports Management Masters Programs; plan, coordinate and execute workshops and special lectures specific to course content; responsible for contacting faculty and/or students to obtain or communicate information with regard to program execution or advising; assist in connecting students with alumni and other alumni activities.
M.S. Degree: Sports Management, 5 2010 Columbia University - NY Sports Management
B.S. Degree: Speech and Professional Communications, 5 1999 New York University - NY Speech and Professional Communications
Served as Head Basketball Coach for boys non-profit youth organization; Led YYAA team to first Playoff Game in 2007; created, organized, and implemented ten-week basketball curriculum for 60 participants; developed innovative lesson plans for one-on-one basketball drills; provided individual lessons upon request. AWARDS AND RECOGNITION New York University (NYU) Basketball Hall of Fame Recipient NCAA Division III Basketball Champion NCAA and NYU Basketball Statistical Record Holder for Steals (Div I, II, III)