Over 15 years extensive experience in hotel operations and management. Highly skilled in planning, coordinating and directing all daily activities of hotel departments. Demonstrated ability to hire, train, supervises, coach and counsel team members. Hands on experience in managing daily systems use and management, cost control and overall productivity. In depth knowledge of assisting in monitoring team members' performances and working towards further development. Great financial management experience (e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning). Strong knowledge of property management systems. In-depth technical proficiency in Microsoft applications. Strong ability to solve problems - identify and find solutions. Considerable legal knowledge related to hotel issue. Profound knowledge of governmental regulations and safety standards (OSHA, EPA, ADA) Excellent communication skills - both verbal and written. Excellent organization and time management skills. Remarkable interpersonal skills. Excellent listening skills. Deep and advanced accounting and mathematical skills. Exceptional ability to work well in a team. Uncommon ability to adaptable easily and learn quickly. Enviable ability to multi-task, remain calm and professional under stress. Exceptional ability to maintain a positive attitude, handle conflict and confrontation. Proven ability to establish structure and discipline in a department.
Welcome and register guests and offer them services and room rates
Assist Hotel Manager in managing Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.
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