assistant general manager resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Skills
Strong Communication and Interpersonal Skills
Store Policies and Procedures
Exceeding Customer Expectations
Store Opening and Closing
Computer Proficiency and Microsoft Office
Building Customer Relationships and Loyalty
Meeting Sales Goals
Suggestive Selling
Time Management
Customer Service
Education
American College of Healthcare SciencesPortland, ORExpected in 06/2022 ā āAssociate:Integrative Health Science - GPA:
University of Arizona GlobalArizona, Expected in 08/2019 ā āBachelor Of Applied Science:Applied Behavior Analysis - GPA:
Carson Newman University Jefferson City, TN, Expected in 01/2018 ā āBachelor Of Applied Science:Psychology - GPA:
Work History
Taco Johns - Preferred Restaurant Group - Assistant General Manager Havre, MT, 11/2020 - Current
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Greeted customers, helped locate merchandise and suggested suitable options.
Used POS system to process sales, returns, online orders and gift card activations.
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Worked closely with shift manager to solve problems and handle customer concerns.
Answered product questions with up-to-date knowledge of sales and store promotions.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Irt Living - Housekeeper Lewisville, TX, 08/2018 - Current
Used time management and efficient cleaning methods to meet deadlines.
Delivered quality customer service to address urgent needs and cleaning requests.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Organized and used industrial cleaning products following strict safety procedures.
Handled equipment, chemicals and materials properly and with caution.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Emptied trashcans and transported waste to collection areas.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Identified repair needs and major maintenance concerns, and escalated issues to management.
American Residential Services - Customer Service Representative Bloomfield, MI, 02/2020 - 06/2020
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Resolved concerns with products or services to help with retention and drive sales.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Educated customers about billing, payment processing and support policies and procedures.
Maintained up-to-date knowledge of product and service changes.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Citi Trends, Inc. - Manager in Training Temple Hills, MD, 02/2019 - 02/2020
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Greeted customers promptly and took orders to keep flow of traffic moving.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Reduced customer wait times by quickly operating customer window and sales register.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Performed shift change tasks each day to keep store neat and running smoothly.
Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Documented customer orders and conveyed special requests to kitchen staff.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
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