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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary

High-energy Hospitality management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Planned and prepared work schedules for 14 employees to assign employees to specific duties.

Skills
  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Staff Management
  • Sales
  • Inventory Control
  • Onboarding
  • Sales Goals
  • Employee Training
  • Guest Services
  • Cash Handling
  • Financial Reporting
  • Point of Sale Systems
  • Sales Reporting
  • Quality Management
  • Performance Appraisals
  • Food Safety
  • Payroll Processing
Work History
Assistant General Manager, 05/2017 to Current
Company Name – City, State
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Kept facilities clean and organized to present professional view to all visitors.
  • Set schedules with clear understanding of coverage needs and employee abilities.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
Sales Coordinator, 12/2019 to 01/2020
Company Name – City, State
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Set up appointments with potential and current customers to promote new products and services.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
Guest Service Agent, 04/2016 to 05/2017
Company Name – City, State
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Maintained consistent positive customer feedback.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided guest assistance, including recommendations for tourist attractions.
Bartender Supervisor, 06/2011 to 05/2016
Company Name – City, State
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
High School Diploma: 06/2008
Cleveland High School Stem - City, State
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Resume Overview

School Attended

  • Cleveland High School Stem

Job Titles Held:

  • Assistant General Manager
  • Sales Coordinator
  • Guest Service Agent
  • Bartender Supervisor

Degrees

  • High School Diploma : 06/2008

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