Assistant General Manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Communicative professional offering 13-year background providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives. Tech-savvy individual with in-depth knowledge of Microsoft Office and HR & Payroll Software. Seeking to pivot from the restaurant industry to a professional office environment. Possess many transferable skills, including: great under pressure, excellent communication skills both verbal and written, HR & Payroll knowledge, and more.
Skills
Business Development & Operations background
Proficient in Microsoft Office including Office 365, G Suite, HR software including Netchex & Oasis.
07/2019 to 10/2020Assistant General ManagerFarfetch | Los Angeles, CA,
Efficiently met business targets to provide streamlined operations performance.
Motivated and led team members to work together to achieve targets.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Increased food revenue by 18% and lowered food costs by 7.3%
Increased bar sales by nearly 20% and lowered costs of goods by 5%
Strategized long-term business needs while generating guest relations feedback for process improvements.
Generated sales by executing sales cycle processes from prospecting to contract negotiations.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Identified customer needs and delivered relevant product solutions and promotions.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Oversaw preparation of payroll with Netchex HR Software for staff of 106.
Designed sales and service strategies to improve revenue and retention.
03/2018 to 07/2019Kitchen ManagerCooper's Hawk Winery | Avon, IN,
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
P/L Reporting, forecasting business needs to ensure adequate staffing, scheduled building maintenance.
01/2016 to 03/2018Culinary ManagerCheddar's | Spring, TX,
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed and maintained exceptional customer service standards.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Increased weekly bar revenue by 30 percent.
Regional Culinary Captain for the Gulf Coast region.
Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
Completed reports outlining meal numbers, service efficiency and various contributing costs.
Established and managed effective controls for labor and inventory costs.
03/2014 to 01/2016Office ManagerSouth Carolina Job Board | Orangeburg, SC,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Solicited vendor quotes to determine optimal material purchase pricing.
Increased office organization by developing filing system and customer database protocols.
Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Updated employee paperwork and records.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Wrote professional business correspondence to maintain strong line of communications.
Monitored office inventory to maintain adequate supply levels and order products.
Proactively identified and solved complex problems that impact management and business direction
Education and Training
Expected in 05/2011Associate of Applied Science | AccountingPearl River Community College, Carriere, MS, GPA:
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