Assistant General Manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Communicative professional offering 13-year background providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives. Tech-savvy individual with in-depth knowledge of Microsoft Office and HR & Payroll Software. Seeking to pivot from the restaurant industry to a professional office environment. Possess many transferable skills, including: great under pressure, excellent communication skills both verbal and written, HR & Payroll knowledge, and more.

  • Business Development & Operations background
  • Proficient in Microsoft Office including Office 365, G Suite, HR software including Netchex & Oasis.
  • Leadership experience & team leadership strength
  • CRM, Scheduling Software
  • Training and Development
  • Sales Techniques, Advertising & Marketing
  • Budget control, P/L Reporting, & Financial administration
  • Supervision and training, employee development, & annual reviews
  • Policy/program development
  • Process automation
  • Customer relationship management & strong retention skills
  • Networking abilities
  • Vendor relationships
  • Troubleshooting expertise
  • Communication skills both written & verbal
  • Cost analysis and savings
  • Project management
07/2019 to 10/2020 Assistant General Manager Farfetch | Los Angeles, CA,
  • Efficiently met business targets to provide streamlined operations performance.
  • Motivated and led team members to work together to achieve targets.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Increased food revenue by 18% and lowered food costs by 7.3%
  • Increased bar sales by nearly 20% and lowered costs of goods by 5%
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Generated sales by executing sales cycle processes from prospecting to contract negotiations.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Oversaw preparation of payroll with Netchex HR Software for staff of 106.
  • Designed sales and service strategies to improve revenue and retention.
03/2018 to 07/2019 Kitchen Manager Cooper's Hawk Winery | Avon, IN,
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • P/L Reporting, forecasting business needs to ensure adequate staffing, scheduled building maintenance.
01/2016 to 03/2018 Culinary Manager Cheddar's | Spring, TX,
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Developed and maintained exceptional customer service standards.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Increased weekly bar revenue by 30 percent.
  • Regional Culinary Captain for the Gulf Coast region.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Established and managed effective controls for labor and inventory costs.
03/2014 to 01/2016 Office Manager South Carolina Job Board | Orangeburg, SC,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Updated employee paperwork and records.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Proactively identified and solved complex problems that impact management and business direction
Education and Training
Expected in 05/2011 Associate of Applied Science | Accounting Pearl River Community College, Carriere, MS, GPA:

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Resume Overview

School Attended

  • Pearl River Community College

Job Titles Held:

  • Assistant General Manager
  • Kitchen Manager
  • Culinary Manager
  • Office Manager


  • Associate of Applied Science

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