Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Proactive General Manager with solid history of success in managing and building teams and equipping employees with skills to independently handle business needs. Strong record of consistently surpassing goals while being serviced-focused. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Leadership
  • P&L and Operations Management
  • Sales & retention
  • Inventory Control and POS Systems
  • Recruitment, training and development
  • Achieving and surpassing Sales Goals
  • Business Planning & development
  • Policy and procedure adherence
  • Performance Improvement
  • Conflict Resolution
  • Relationship Building
  • Strategic planning skill
Work History
02/2021 to 02/2022
Community Specialist /Assistant Property Administrator Farfetch Woodbury, MN,
  • Processing of Architectural Alteration Applications, Work Orders, and Violation Letters for assigned communities and submit check requests for processing ARC and clubhouse refunds
  • Working closely with property managers to ensure all community information is kept up to date in the system using CINC System
  • Preparing materials for all annual and board of directors' meetings
  • Process mail requests Certified Mail, FedEx, UPS etc. Homeowner email blasts.
  • Escalate major issues to property manager for immediate remediation.
  • Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Report all complaints and conflicts between tenants regarding noise, encroachments and parking to property manager immediately
  • Handling basic customer service requests and inquiries
  • Assist in the sale and distribution of community access bar codes, clickers, etc.
  • Coordinating the flow of incoming and outgoing mail
  • Ensuring all correspondence gets to the correct person in a timely manner
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Kept accurate records of all resident and tenant correspondence.
10/2018 to 06/2020
Assistant General Manager Marriott International Golden, CO,
  • Acting General Manager in absence of GM for a year before closing of club permanently as a result of COVID 19 bankruptcy.
  • Fostered positive working environment for all employees by empowering all team members in all departments.
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
  • Built strong relationships with members to promote health, wellness and available services.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Met or exceeded monthly revenue and training goals.
  • Delivered exceptional level of service to each member by listening to concerns and answering questions.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep retail store clean, adequately stocked and well-organized.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
12/2017 to 10/2018
Operations Manager Livunltd Tampa, FL,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Monitored employee productivity and developed strong relations with company associates.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Investigated and resolved departmental non-conformances
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Upheld great standards of leadership for employees, consistently leading by example.
  • Promoted positive customer experience through day-to-day supervision and management of club.
  • Interacted well with customers to build connections and nurture relationships.
02/2016 to 12/2017
Front Desk Associate 24 Hour Fitness USA Inc. City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility maintenance problems to appropriate personnel for immediate remediation.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Trained service staff on latest policies and procedures.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Sold gym memberships and personal training packages
01/2013 to 07/2013
Boutique Associate Christian Louboutin City, STATE,
  • Operated cash registers, receiving and processing both cash and card payments.
  • Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
  • Educated customers on promotions to enhance sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
Expected in
Bachelor of Science: Communication Studies
CUNY - College Of Staten Island - Staten Island, NY,
Expected in
High School Diploma:
Fort Hamilton High School - Brooklyn, NY

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Resume Overview

School Attended

  • CUNY - College Of Staten Island
  • Fort Hamilton High School

Job Titles Held:

  • Community Specialist /Assistant Property Administrator
  • Assistant General Manager
  • Operations Manager
  • Front Desk Associate
  • Boutique Associate


  • Bachelor of Science
  • High School Diploma

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