assistant general manager resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
ASSISTANT GENERAL MANAGER PROFILE I believe my fifteen years hands-on experience at Polinger Company has given me the ability to develop and maintain extremely accurate recordkeeping. I wish to continue to grow and maintain a progressive organization, which will enable me to utilize my experience, talents and abilities to their maximum potential. I am able to multitask and keep up with numerous projects simultaneously. I have a great head for details and meeting deadlines. I believe that my professional experience and standards would make me a valuable asset to your Organization.
Skills
Strong interpersonal & communication skills • MS Office Suite • • Ability to work collaboratively as part of a team • Problem Solving • Leadership • Meticulous attention to detail • Excellent Organizational skills • Poised under pressure Proficient with Computer Software Programming, Microsoft Word, Excel, Yardi Voyager, PowerPoint, PSL Rent Operation, PSL Rent Report, PSL AP Entry and QuickBooks. Financial Accounting, Financial Reporting, Account Reconciliation ,Auditing, General Ledger, Accounts Payable, Financial Analysis and Internal Controls
Work History
Assistant General Manager, 11/2019 to Current Flixbrewhouse – Round Rock, TX,
Work closely with General Manager and Regional Manager Manger schedules, organize office functions and oversees daily operations with 21 employees.
Maintain accurate rent roll for 703 units Assist in maintaining the curb appeal and maintenance of the property
Prepare daily, weekly, and monthly reports and maintain scheduling for 21 employees.
Implement annual rent increases and lease renewals as approved to increase rent potential and profitability of the property with the General Manager
Collect and reconcile all rent collection transactions including new move-in accounts and move-out accounts
Assist the General Property Manager with Accounts Payable by providing the data entry into the Yardi Voyager system as directed
Maintain a high standard of customer service and resident retention Assist the Property Manager in forecasting and plan for market conditions
Regular review of rent roll and delinquency reports Assist the Property Manager in completing property inspections
Audit resident accounts and files Ensure compliance of the property (Fair Housing, Licensing, City Codes, Safety, etc.)
Responsible for Facilities Management, including supervision of the Chief Engineer and grounds personnel
Assist the Property Manager in monitoring property work orders and property Capital Improvements
Maintain a professional and courteous attitude to all residents, property staff, vendors and the public
Review property marketing materials with the General Property Manager
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Established strong, professional relationships with General Manager and residents by promoting team collaboration and delivering exemplary service.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Prepared specifications, solicited bids and approved subcontracts for building services.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Responded to all Common Area Maintenance (CAM) inquiries.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained constant balance and accounting of property petty cash account.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Developed, reviewed and submitted property operating and capital budgets.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Developed and executed plan to achieve and maintain 93% or better rate of occupancy.
Managed operations and leasing of upscale community of nearly 700 executive apartment homes.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Communicated with landlord regarding building and tenant issues.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained current contract files as prescribed by company contract policies and procedures.
Trained and motivated leasing staff during bi-monthly trainings.
Kept meticulous records of all correspondence between management and tenants.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Processed project change requests and performed coverage research to handle repair issues.
Distributed and followed up on tenant renewal notices.
Delivered emergency 24-hour on-call service for tenants on building issues.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Introduced prospective tenants to types of units available and performed tours of premises.
Maintained sufficient number of units market-ready at all times.
Approved regular payroll submissions for 21 employees.
Professional Leasing Specialist, 06/2006 to 11/2019 Jamestown Properties – San Francisco, CA,
Maintain an accurate rent roll for 600 units
Maintain an open communication with residents
Maintain Online payment system and RUBS programs
Collect and enter rents, application fees and security deposit in a journal as received on a daily basis
Make daily bank deposits Work with office staff to ensure on time rent collection Work closely with the attorney on collections and legal matters regarding residents.
Produce monthly delinquency / security deposits reports
File Monthly suit list with the Attorney’s office and schedule eviction with the county sheriff’s office
Prepare Renewal, Rent Increase and HOC recertification on monthly basis Complete all move ins on daily basis
Process weekly move outs and collections
Maintain all resident files, and update data in PSL & Yardi Assist with Yardi Training Accounts payables-code, research and enter invoices Assist the Property Manager and Regional Manager with yearly budgets .
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Proactively identified all accounting errors by developing cross-referencing databases.
Reported financial data and updated financial records in ledgers and journals.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Analyzed figures, postings and documents to maintain accounting program accuracy.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Verified postings to ledgers to confirm accurate entry and account balances.
Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
Maintained and processed invoices, deposits and money logs.
Maintained account accuracy by reviewing and reconciling checks monthly.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Assistant Property Manager, 02/2015 to 05/2016 Clifton Larson Allen – Fond Du Lac, WI,
Work closely with Residents Implement annual rent increases and lease renewals as approved by the Property Manager
Provide in a timely manner the move out and move in Yardi Voyager Systems Provide in a timely manner the move out and move in paperwork to Polinger Company
Review ways to increase rent potential and profitability of the property with the Property Manager
Collect and reconcile all rent collection transactions including new move-in accounts and move-out accounts
Assist the Property Manager with Accounts Payable by providing the data entry into the Yardi Voyager system as directed
Maintain accurate rent roll for 432 units Assist in maintaining the curb appeal and maintenance of the property
Maintain a high standard of customer service and resident retention
Assist the Property Manager in forecasting and plan for market conditions
Regular review of rent roll and delinquency reports Assist the Property Manager in completing property inspections
Audit resident accounts and files Ensure compliance of the property (Fair Housing, Licensing, City Codes, Safety, etc.)
Responsible for Facilities Management, including supervision of the Chief Engineer and grounds personnel when the Property Manager is not on duty
Assist the Property Manager in monitoring property work orders and property Capital Improvements
Maintain a professional and courteous attitude to all residents, property staff, vendors and the public
Review property marketing materials with the Property Manager Communicate with the Property Manager if any computer equipment/software needs, questions or concerns Assist the Property Manager with special property projects.
Compiled maintenance and repair requests for submission to Engineer department and reached out to local contractors for bid proposals.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Approved regular payroll submissions for 9 employees within
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Recorded inventory sales into organization's weekly income report.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Cross-trained existing employees to maximize team agility and performance.
Bookkeeper, 06/2010 to 11/2019 Brighton Village Apartments-Polinger Company – City, STATE,
Maintain an open communication with residents
Collect and enter rents, application fees and security deposit in a journal as received on a daily basis
Make daily bank deposits
Produce monthly delinquency / security deposits reports
File Monthly suit list with the Attorney’s office and schedule eviction with the county sheriff’s office
Maintain an accurate rent roll for 600 units
Prepare Renewal, Rent Increase and HOC recertification on monthly basis
Complete all move ins on daily basis
Process weekly move outs and collections
Maintain all resident files, and update data in PSL & Yardi
Assist with Yardi Training
Accounts payables-code, research and enter invoices
Assist the Property Manager and Regional Manager with yearly budgets
Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
Streamlined daily reporting information entry for efficient record keeping purposes.
Maintained account accuracy by reviewing and reconciling checks monthly.
Reported financial data and updated financial records in ledgers and journals.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Proactively identified all accounting errors by developing cross-referencing databases.
Reviewed account data and activity to devise financial estimation reports and adjustments.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Organized and carried out efficient month-end, quarterly and year-end processes.
Verified postings to ledgers to confirm accurate entry and account balances.
Assessed data and information to verify entry, calculation and billing code accuracy.
Education
Certified Team Supervisor, (CTS): , Expected in to - , GPA:
The Accredited Residential Manager, ARM: , Expected in to IREM - , GPA:
Associate of Science: Business Administration, Expected in to Montgomery College - Rockville, MD GPA:
Diploma: , Expected in 2000 to Quince Orchard High School - Gaithersburg, MD GPA:
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