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assistant general manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

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High-energy, Dependable, and kind hearted restaurant management professional; offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Restaurant experience
  • Restaurant management
  • Profit & Loss
  • Bartending
  • Employee Orientation
  • Budgeting
  • Forecasting
  • Project Planning
  • Strategic Planning
  • Financial Report Writing
  • Team Management
  • Sales Management
  • Event Planning
  • Management
  • Project Management
  • CRM Software
  • Process Improvement
  • Business Development
  • Payroll
  • General Ledger Accounting
  • Account Reconciliation
  • Pricing
  • SAP
  • Accounts Payable
  • Merchandising
  • Office Management
  • Microsoft Dynamics GP
  • Accounts Receivable
  • Purchasing
  • GAAP
  • Journal Entries
  • Bank Reconciliation
  • OpenTable
  • SOX
  • Auditing
  • Financial Statement Preparation
  • Financial Analysis
  • Certifications and Licenses
  • Wine Knowledge
Work History
04/2020 to Current
Assistant General Manager Tokyo Joes Centennial, CO,
  • To follow, enforce, comply and adhere to all Bob’s Steak & Chop House rules, policies, procedures, standards and recipes at all times
  • Responsible for covering the floor during assigned shifts, providing support to FOH staff
  • Hold staff accountable for adherence to company policies and procedures
  • Complete environmental checklist for dining room (Ensure music levels and lighting at proper levels.)
  • Spot check liquor pars
  • Order daily supplies
  • Hold pre-shift meetings, supplying pertinent information to the FOH team, setting them up for success
  • Follow up on established training steps
  • Handle guest comments and complaints
  • Ensure guest satisfaction
  • Stay on the floor during peak hours
  • Communicate with guests and receive feedback
  • Observe, teach, and correct staff's service
  • Monitor each guest experience
  • Examine food preparation
  • Examine beverage presentation
  • Administrative responsibilities
  • Responsible for scheduling and payroll
  • Assisting with forecasting process
  • Participate in interview process and ensure a successful on-boarding process
  • Provide continuous training to associates for associate development and consistency of service
  • Prepare maintenance requests and follow-up
  • Assist with monitoring food and liquor requisitions, cost control, food waste and labor/payroll costs
  • Check bar controls, shot glass use, red lining, bottles totally empty
  • Must be familiar with and adhere to all liquor liability laws:
  • Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
  • Prohibiting the sale/service of alcohol to minors
  • Must know emergency procedures (including CPR) and work to prevent accidents
  • Perform other duties as assigned by senior leadership.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve cClaireenging business goals.
09/2018 to 04/2020
General Manager Envoy Air Inc. Houston, TX,


  • Nurturing positive working relationships with staff
  • Delegating daily tasks
  • Addressing any issues in a timely fashion
  • Supervising staff and controlling merchandise, labor, PNL, and any liquor orders
  • Ensuring all of LANDRY company policies and procedures are followed
  • Setting a good example for staff
  • R&M
  • Weekly financial reporting
  • Weekly invoicing to accountant
  • Guest complaints
  • Forecast schedules
  • Review FOH manager schedules by department
  • P&L analysis
  • Open table management
  • Private dining BEOs
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
12/2016 to 09/2018
General Manager Envoy Air Inc. Idaho Falls, ID,
  • Demonstrate financial comprehension of the cafe’s budget and P&L
  • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
  • Manage labor schedules in line with the cafe’s budget and forecast models
  • Successfully run a department and/or cost center
  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
  • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
  • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
  • Foster an environment of customer service in which all team members put the guest first in every situation
  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective
  • Clearly define goals and expectations for team members using performance review tools and hold the team accountable
07/2013 to 02/2016
FOH Manager/Server/Bartender Acme Feed & Seed City, STATE,
  • Exemplified the best customer service to all of our guests contributing to a large repeat customer base while increasing our social media exposure and in house advertising
  • Supervised 30 employees
  • Managed all front of house operations to include high volume bar
  • Maintained all daily checkouts with 100% accuracy -Resolved all customer complaints with courtesy and professionalism -Cross trained with the Back of House to maximize efficiency with all restaurant operations -Directed all aspects of daily business needs in order to establish customer satisfaction and maintain business growth within a high volume establishment -Manager in charge of safety: included conducting monthly safety meetings, new hire safety orientations, and monthly safety audits -Created and executed weekly and monthly contests to increase overall sales and promote employee engagement
Education
Expected in to to
Bachelor of Science: International business
Vanderbilt University - Nashville, TN
GPA:
Expected in 2012 to to
High School Diploma:
Hillwood High School - Nashville, TN
GPA:
Certifications
TABC Certified Bartender License Food Handler Certification
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Vanderbilt University
  • Hillwood High School

Job Titles Held:

  • Assistant General Manager
  • General Manager
  • General Manager
  • FOH Manager/Server/Bartender

Degrees

  • Bachelor of Science
  • High School Diploma

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