assistant general manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary


High-energy, Dependable, and kind hearted restaurant management professional; offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

  • Restaurant experience
  • Restaurant management
  • Profit & Loss
  • Bartending
  • Employee Orientation
  • Budgeting
  • Forecasting
  • Project Planning
  • Strategic Planning
  • Financial Report Writing
  • Team Management
  • Sales Management
  • Event Planning
  • Management
  • Project Management
  • CRM Software
  • Process Improvement
  • Business Development
  • Payroll
  • General Ledger Accounting
  • Account Reconciliation
  • Pricing
  • SAP
  • Accounts Payable
  • Merchandising
  • Office Management
  • Microsoft Dynamics GP
  • Accounts Receivable
  • Purchasing
  • GAAP
  • Journal Entries
  • Bank Reconciliation
  • OpenTable
  • SOX
  • Auditing
  • Financial Statement Preparation
  • Financial Analysis
  • Certifications and Licenses
  • Wine Knowledge
Work History
04/2020 to Current
Assistant General Manager Tokyo Joes Centennial, CO,
  • To follow, enforce, comply and adhere to all Bob’s Steak & Chop House rules, policies, procedures, standards and recipes at all times
  • Responsible for covering the floor during assigned shifts, providing support to FOH staff
  • Hold staff accountable for adherence to company policies and procedures
  • Complete environmental checklist for dining room (Ensure music levels and lighting at proper levels.)
  • Spot check liquor pars
  • Order daily supplies
  • Hold pre-shift meetings, supplying pertinent information to the FOH team, setting them up for success
  • Follow up on established training steps
  • Handle guest comments and complaints
  • Ensure guest satisfaction
  • Stay on the floor during peak hours
  • Communicate with guests and receive feedback
  • Observe, teach, and correct staff's service
  • Monitor each guest experience
  • Examine food preparation
  • Examine beverage presentation
  • Administrative responsibilities
  • Responsible for scheduling and payroll
  • Assisting with forecasting process
  • Participate in interview process and ensure a successful on-boarding process
  • Provide continuous training to associates for associate development and consistency of service
  • Prepare maintenance requests and follow-up
  • Assist with monitoring food and liquor requisitions, cost control, food waste and labor/payroll costs
  • Check bar controls, shot glass use, red lining, bottles totally empty
  • Must be familiar with and adhere to all liquor liability laws:
  • Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests
  • Prohibiting the sale/service of alcohol to minors
  • Must know emergency procedures (including CPR) and work to prevent accidents
  • Perform other duties as assigned by senior leadership.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve cClaireenging business goals.
09/2018 to 04/2020
General Manager Envoy Air Inc. Houston, TX,

  • Nurturing positive working relationships with staff
  • Delegating daily tasks
  • Addressing any issues in a timely fashion
  • Supervising staff and controlling merchandise, labor, PNL, and any liquor orders
  • Ensuring all of LANDRY company policies and procedures are followed
  • Setting a good example for staff
  • R&M
  • Weekly financial reporting
  • Weekly invoicing to accountant
  • Guest complaints
  • Forecast schedules
  • Review FOH manager schedules by department
  • P&L analysis
  • Open table management
  • Private dining BEOs
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
12/2016 to 09/2018
General Manager Envoy Air Inc. Idaho Falls, ID,
  • Demonstrate financial comprehension of the cafe’s budget and P&L
  • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
  • Manage labor schedules in line with the cafe’s budget and forecast models
  • Successfully run a department and/or cost center
  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
  • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
  • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
  • Foster an environment of customer service in which all team members put the guest first in every situation
  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective
  • Clearly define goals and expectations for team members using performance review tools and hold the team accountable
07/2013 to 02/2016
FOH Manager/Server/Bartender Acme Feed & Seed City, STATE,
  • Exemplified the best customer service to all of our guests contributing to a large repeat customer base while increasing our social media exposure and in house advertising
  • Supervised 30 employees
  • Managed all front of house operations to include high volume bar
  • Maintained all daily checkouts with 100% accuracy -Resolved all customer complaints with courtesy and professionalism -Cross trained with the Back of House to maximize efficiency with all restaurant operations -Directed all aspects of daily business needs in order to establish customer satisfaction and maintain business growth within a high volume establishment -Manager in charge of safety: included conducting monthly safety meetings, new hire safety orientations, and monthly safety audits -Created and executed weekly and monthly contests to increase overall sales and promote employee engagement
Expected in to to
Bachelor of Science: International business
Vanderbilt University - Nashville, TN
Expected in 2012 to to
High School Diploma:
Hillwood High School - Nashville, TN
TABC Certified Bartender License Food Handler Certification
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Vanderbilt University
  • Hillwood High School

Job Titles Held:

  • Assistant General Manager
  • General Manager
  • General Manager
  • FOH Manager/Server/Bartender


  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: