Assistant General Manager Resume Example
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ASSISTANT GENERAL MANAGER
Professional Summary
Proactive and high-energy Customer service management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success, offering 7 years of progressive experience.
Skills
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Work History
07/2019 to CurrentAssistant General ManagerInspire Brands | Minneapolis , MN
- Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Controlled spending on overhead and equipment by devising and executing cost-management procedures
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Mentored and motivated team members to efficiently achieve challenging business goals
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
01/2019 to 06/20202nd Assistant ManagerPortland General Electric | Oregon City , OR
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Worked closely with General Manager to solve problems and handle customer concerns
- Reviewed and resolved differences between accounting information and cash drawer
- Answered questions about store policies and concerns to support positive customer experiences
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
08/2017 to 11/2018Customer Service SupervisorMarriott International | Hilton Head Island , SC
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Exceeded team goals and collaborated with staff members
to implement customer service initiatives. - Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised 20+ cashiers and courtesy clerks in providing excellent customer service to customers requiring assistance for purchases and issues.
- Assessed and authenticated customer exchanges, voids and returns.
- Quickly resolved issues using accounting and customer service expertise, which aided in building rapport and relationships with customers.
03/2013 to 11/2017General ManagerJamba Juice | City , STATE
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Assessed financial statements and business reports to evaluate stores overall performance, develop targeted improvements and implement changes resulting in increased sales
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Produced and analyzed production or results from job descriptions and advertisements, pre-screening protocols, interview questionnaires and post-interview assessments
- Oriented newly hired employees by providing company information, facilitating on boarding processes and establishing position-related requirements
- Opening/ closing store procedures, bank deposits and weekly paperwork and controlled meetings with district Manager and store owner
- Help facilitate new store openings, hire and train for new stores and set out plans to increase those store's sales
- Responsible for training store managers, shift leaders and team members for new and current locations
Education
Expected in 06/2021Associate of Arts | Accounting And Business ManagementCerritos College, City, State
Certifications
- ServSafe
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Resume Overview
School Attended
- Cerritos College
Job Titles Held:
- Assistant General Manager
- 2nd Assistant Manager
- Customer Service Supervisor
- General Manager
Degrees
- Expected in 06/2021 Associate of Arts | Accounting And Business Management
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