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Assistant General Manager Resume Example

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ASSISTANT GENERAL MANAGER
Professional Summary

Proactive and high-energy Customer service management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success, offering 7 years of progressive experience.

Skills
  • Business operations knowledge
  • Team leadership expertise
  • Training and development background
  • Strategic planning skill
  • Effective leader
  • Financial leadership ability
  • Inventory Management
  • Budget development
  • Staff training/development
  • Performance improvement
  • Efficient multi-tasker
Work History
07/2019 to CurrentAssistant General ManagerCompany Name | City, State
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Mentored and motivated team members to efficiently achieve challenging business goals
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
01/2019 to 06/20202nd Assistant ManagerCompany Name | City, State
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Counted cash in register drawer at beginning and end of shift
  • Worked closely with General Manager to solve problems and handle customer concerns
  • Reviewed and resolved differences between accounting information and cash drawer
  • Answered questions about store policies and concerns to support positive customer experiences
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
08/2017 to 11/2018Customer Service SupervisorCompany Name | City, State
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised 20+ cashiers and courtesy clerks in providing excellent customer service to customers requiring assistance for purchases and issues.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Quickly resolved issues using accounting and customer service expertise, which aided in building rapport and relationships with customers.
03/2013 to 11/2017General ManagerCompany Name | City, State
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Assessed financial statements and business reports to evaluate stores overall performance, develop targeted improvements and implement changes resulting in increased sales
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Produced and analyzed production or results from job descriptions and advertisements, pre-screening protocols, interview questionnaires and post-interview assessments
  • Oriented newly hired employees by providing company information, facilitating on boarding processes and establishing position-related requirements
  • Opening/ closing store procedures, bank deposits and weekly paperwork and controlled meetings with district Manager and store owner
  • Help facilitate new store openings, hire and train for new stores and set out plans to increase those store's sales
  • Responsible for training store managers, shift leaders and team members for new and current locations
Education
Expected in 06/2021Associate of Arts | Accounting And Business ManagementCerritos College, City, State
Certifications
  • ServSafe
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Resume Overview

School Attended

  • Cerritos College

Job Titles Held:

  • Assistant General Manager
  • 2nd Assistant Manager
  • Customer Service Supervisor
  • General Manager

Degrees

  • Expected in 06/2021 Associate of Arts | Accounting And Business Management

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