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Assistant General Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Jessica
Claire
Professional Summary

Motivated Assistant General Manager knowledgeable about lodging, resorts hotels, human resources, accounting, payroll operations and other business needs. Excellent team leader and problem solver with a resourceful and flexible approach. Offering 6 years' experience in resorts, lodging, hotels, human resources, and payroll procedures.

Skills
  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Sales
  • Inventory Control
  • Onboarding
  • Employee Training
  • Guest Services
  • Cash Handling
  • Accounting
Work History
Inspire Brands - Assistant General Manager
Columbia, SC, 08/2015 - Current
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Worked as effective team member while contributing to local HR projects.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Supervised team of 8-12 front desk agents and helped to resolve issues arising during shifts.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed team communications and information for meetings.
  • Maintained payroll information by calculating, collecting and entering data.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
  • Checked accrued hours against listed hours for leave time.
  • Processed wage garnishments and child support.
  • Researched and resolved time discrepancies.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Processed new hire paperwork and documents.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Accurately calculated bonuses, salary increases and overtime.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
Cornerstone Building Brands - Private Nanny
Turin, GA, 05/2014 - 07/2015
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Met children at bus stop to walk home and assist with crossing street.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Played games, worked on puzzles, and read books to young children.
  • Fostered close relationships with children by asking about school, friends and hobbies.
  • Prepared healthy, age-appropriate snacks and meals.
  • Involved children in caring for household pets and chores.
  • Organized different types of activities to enhance physical and intellectual development.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Ultronics Inc. - Customer Service Representative
City, STATE, 01/2012 - 04/2014
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Southern New Hampshire University Online , Expected in 05/2023 Bachelor of Science : Forensic Accounting & Fraud Examination - GPA :

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Resume Overview

School Attended
  • Southern New Hampshire University
Job Titles Held:
  • Assistant General Manager
  • Private Nanny
  • Customer Service Representative
Degrees
  • Bachelor of Science