Assistant General Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated Assistant General Manager knowledgeable about lodging, resorts hotels, human resources, accounting, payroll operations and other business needs. Excellent team leader and problem solver with a resourceful and flexible approach. Offering 6 years' experience in resorts, lodging, hotels, human resources, and payroll procedures.

  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Sales
  • Inventory Control
  • Onboarding
  • Employee Training
  • Guest Services
  • Cash Handling
  • Accounting
Work History
Inspire Brands - Assistant General Manager
Columbia, SC, 08/2015 - Current
  • Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Worked as effective team member while contributing to local HR projects.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Supervised team of 8-12 front desk agents and helped to resolve issues arising during shifts.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed team communications and information for meetings.
  • Maintained payroll information by calculating, collecting and entering data.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Administered bi-weekly staff payroll, including physical checks, direct deposits and all special calculations such as commissions, reimbursements and benefit deductions.
  • Checked accrued hours against listed hours for leave time.
  • Processed wage garnishments and child support.
  • Researched and resolved time discrepancies.
  • Updated employee files with new details such as changes in address or salary levels.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Processed new hire paperwork and documents.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Accurately calculated bonuses, salary increases and overtime.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
Cornerstone Building Brands - Private Nanny
Turin, GA, 05/2014 - 07/2015
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Met children at bus stop to walk home and assist with crossing street.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Played games, worked on puzzles, and read books to young children.
  • Fostered close relationships with children by asking about school, friends and hobbies.
  • Prepared healthy, age-appropriate snacks and meals.
  • Involved children in caring for household pets and chores.
  • Organized different types of activities to enhance physical and intellectual development.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Assisted children with homework assignments and special projects across different subjects.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Ultronics Inc. - Customer Service Representative
City, STATE, 01/2012 - 04/2014
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Southern New Hampshire University Online , Expected in 05/2023 Bachelor of Science : Forensic Accounting & Fraud Examination - GPA :

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Resume Overview

School Attended
  • Southern New Hampshire University
Job Titles Held:
  • Assistant General Manager
  • Private Nanny
  • Customer Service Representative
  • Bachelor of Science