assistant general manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Friendly Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records. Efficient with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction.

  • Processed and filled over 700 prescriptions per day.
  • Trained 5+ new pharmacy technicians on pharmacy policies, procedures, and best practices.
  • Manual and automated medication dispensing
  • Pharmacy and customer records management
  • Drug storage procedures
  • Intravenous admixture preparation
  • Maintaining pharmacy equipment
  • Calculating insurance coverage
  • Team collaboration
  • Preparing drug bottle labels
  • Advanced math skills
  • Patient confidentiality
  • Knowledge of medical terms
  • Knowledge of brand and generic drugs
  • FDA Drug Safety Guidelines
  • Pharmaceutical sales and services
  • Drug utilization review
  • Assisting pharmacists
  • Prepare bubble packs
  • Receiving incoming supplies
  • Confidentiality and HIPAA
  • Medicare and Medicaid process
  • Processing payments
  • Drug Formulation and Compounding
  • Drug inventory management
  • Updating medication histories
  • Supervision
  • Verbal and written communication
  • Critical thinking
  • Team building
  • Leadership
  • Detail-oriented
Work History
08/2021 to Current
Assistant General Manager J.D. Byrider Columbus, OH,
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Boosted residential sales through persuasion, negotiation and issue resolution.
10/2011 to 08/2021
Senior Certified Pharmacy Technician Kroger Derby, KS,
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured, and compounded medications following standard procedures.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Reviewed medication orders.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked automated medication dispensing equipment.
  • Answered patients' questions and troubleshot prescription issues.
  • Administered COVID - 19 Test
  • Administered COVID - 19 Vaccinations
10/2018 to 07/2019
Medication Reconciliation Technician Freeman Health System Pittsburg, KS,
  • Reviewed patient progress to document effects of any prescribed medication.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated instructions to patients or caregivers.
  • Entered and processed patients' prescriptions into internal system.
  • Processed incoming drug orders.
08/2015 to 02/2018
Certified Pharmacy Technician Truelieve Port Orange, FL,
  • Communicate with all consumers of the mental health center regarding the medication services Genoa provides.
  • Recruit and enroll consumers utilizing enrollment forms and copy the consumer’s insurance card.
  • Facilitate the collection of prescriptions to be faxed to the pharmacy for dispensing.
  • Ensure all consumer insurance information is up to date in the Pharmacy system and is properly charged for the medications dispensed.
  • Assist consumers in contacting the pharmacist regarding all their medication questions and ensure a prompt response to their questions.
  • Assist clinic staff and pharmacy with prior authorizations and Patient Assistance programs as needed.
  • Compliance monitoring by contacting the consumer at least monthly to ensure compliance and determine refill needs as applicable.
  • Prescription refill management by utilizing the no refill report and contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the consumer.
  • Medication delivery when needed and appropriate.
  • Check for expiration dates (both on consumer’s medications as well as house account products/standing order meds.)
  • Ensure that medications are stored properly (refrigerated drugs are kept in the refrigerator, pen-tips are not stored on insulin pens, etc)
  • Check for discrepancies (dose changes, discontinued medications, etc).
  • Take back expired or discontinued medications for destruction (as long as they are clearly labeled by a pharmacy)
  • Building strong relationships with the clinic partners and communicating with consumers to assist them with their medication plan
Expected in 05/2012 to to
High School Diploma:
EClaireah High School - Attalla, AL
  • CPhT - Certified Pharmacy Technician
  • Certified Immunization Training by the APhA / WSU Pharmacy-Based Immunization Administration for Pharmacy Technicians
  • Certified by the American Red Cross for Basic Life Support CPR Certificate ID: 00I43FQ

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Resume Overview

School Attended

  • EClaireah High School

Job Titles Held:

  • Assistant General Manager
  • Senior Certified Pharmacy Technician
  • Medication Reconciliation Technician
  • Certified Pharmacy Technician


  • High School Diploma

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