Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
- Remarkable Customer Service Agent with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run hotel front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
- Approachable Manager with 3+ years of experience in hospitality industry. Swiftly handles any and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests.
- Reliable and hardworking Customer Service Supervisor familiar with working alone or with team to serve more than 50+ customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.
- Motivated Customer Service Agent with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Skills
- Training and development skill
- Business operations background
- Business Development
- Leadership
- Budget control
- Training and Development
- Performance improvements
- Supervision and training
- Cross-functional team management
- Employee scheduling
- Skilled negotiator
- Recruiting and hiring
- Staff training
- Schedule management
- Employee development
- Inventory management
- Team training and development
- Proficient in All Open Office and Windows Applications
- Calm under pressure
- Leadership and team building
Education and Training
Helensview High School Portland, OR, Expected in 05/2015 ā ā High School Diploma : - :
Experience
J.D. Byrider - Assistant General Manager
Lexington, KY, 06/2016 - 10/2018
Lexington, KY, 06/2016 - 10/2018
- Motivated and led team members to work together to achieve targets.
- Efficiently met business targets to provide streamlined operations performance.
- Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Collaborated with General Manager to develop specialized projects, events and promotions.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff of 12 to provide hospitable, professional service reflecting business initiatives.
- Managed and mentored staff of 12 to effectively carry out Crew Member and Shift Leader directives.
- Monitored cash intake to eliminate discrepancies.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
New Castle Hotels Llc - Private Asset Security
New Orleans, LA, 01/2016 - 07/2016
New Orleans, LA, 01/2016 - 07/2016
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated alarms and disturbances to maintain safety.
- Monitored 10 security cameras and fire, building and alarm systems.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Surveilled all areas within facility to identify suspicious behavior.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Responded to emergency situations quickly to minimize risk and injury.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Guarded restricted areas to prevent unauthorized entry.
- Provided security presence for over 10+ events with 300 attendees.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Subway - General Manager
City, STATE, 02/2015 - 12/2015
City, STATE, 02/2015 - 12/2015
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Trained over 6 employees on business principles, best practices, protocol and system usage.
- Hired, coached and mentored team of 6 Sandwhich Artist's.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics by 10%.
- Coached and developed 1-2 internal candidates for promotion to general management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Designed sales and service strategies to improve revenue and retention.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained, managed and motivated employees to promote professional skill development.
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School Attended
- Helensview High School
Job Titles Held:
- Assistant General Manager
- Private Asset Security
- General Manager
Degrees
- High School Diploma
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