Assistant General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I'm an encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Team Leadership Expertise
  • Scheduling
  • Budgeting
  • Staff Management
  • Sales
  • Inventory Control
  • Food Preparation
  • Sales Goals
  • Employee Training
  • Guest Services
  • Cash Handling
  • Repair
  • Cleaning
  • Purchasing
  • Point of Sale Systems
  • Quality Management
  • Food Safety
  • Payroll Processing
  • Business Planning
  • Restaurant Operations
  • Sales Reporting
Work History
Assistant General Manager, 03/2021 to Current
Joe's Auto Parks Los Angeles, CA,
  • Engaged team members and improved performance by delivering daily updates and conducting Timeframe meetings to obtain feedback and convey new policies.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Handled cash accurately and prepared deposits.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Oversaw computer database and physical filing systems.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained and disciplined employees to maximize performance.
  • Completed inventory purchases and oversaw restocking.
Assistant Manager, 09/2019 to 03/2021
Checkers Drive-In Restaurants, Inc. Douglas, GA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Food Runner, 10/2020 to 02/2021
Irvine Company Sorrento, CA,
  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Organized dining area based on reservations, minimizing waiting times.
  • Played key role in bolstering high-end dining experience by optimizing resources allocation.
  • Refilled condiments on each table when running low.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Delivered food items to tables ensuring each restaurant patron received correct order.
Carhop/Cook, 02/2018 to 09/2019
Sonic Drive-In City, STATE,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Operated manual and electric appliances to peel, slice and trim food.
  • Operated grills and fryers to prepare fast food items, including sandwiches and side items.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Transitioned between breakfast and lunch service.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Maintained customer service standards with over 600 customers daily.
High School Diploma: , Expected in 06/2018
Lone Star High School - Frisco, TX,
  • Licensed Food Service Handler - 2018-current

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Resume Overview

School Attended
  • Lone Star High School
Job Titles Held:
  • Assistant General Manager
  • Assistant Manager
  • Food Runner
  • Carhop/Cook
  • High School Diploma

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