Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook. Motivated Assistant General Manager with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success. Reliable and hardworking , I work autonomously or in teams to serve over 400 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Skills
Business Development
Business operations background
Training and development skill
Training and development
Supervision and training
Policy/program development
Performance improvements
Sales team development
Troubleshooting expertise
Cross-functional team management
Leadership and team building
Networking abilities
Staff training
Customer experiences
Employee scheduling
Team oversight
Safety assurance
Staff supervision
Recruiting and hiring
Vendor relationships
Customer retention
Sales expertise
Training and coaching
Customer relationship management
Schedule management
Calm under pressure
Communication skills
Team building and motivation
Staff training and development
Sales planning and implementation
Team training and development
Variance and risk analysis
Experience
06/2018 to Current
Assistant General ManagerLegends – West Lafayette, IN,
Motivated and led team members to work together to achieve targets.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Helped team develop specialized projects, events and promotions.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Managed store cash intake with high accuracy and prepared daily bank deposits.
Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Developed and implemented promotions and publicity programs to achieve remarkable business increase.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Enhanced team engagement and performance with daily updates and informational meetings.
Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
Oversaw payroll preparation and administration for staff.
Identified customer needs and delivered relevant product solutions and promotions.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
01/2018 to 06/2018
HousekeeperKisco Senior Living, Llc – Orange, CA,
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Reduced average cleaning time per room by implementing fewest steps system.
Requested maintenance orders to fix non-working equipment and address room damage.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Laundered sheets and removed stains to restore linens to pristine condition.
Interacted pleasantly with clients and guests when performing daily duties.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Checked inventory for required supplies and made lists for needed cleaning products.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Swept and damp-mopped private stairways and hallways.
05/2016 to 12/2017
Deli SupervisorLunds Byerly's – Prior Lake, MN,
Managed team of 8 employees in high-volume deli doing more than $9000 in business each week.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Priced and ordered food products, kitchen equipment and food service supplies.
Created effective marketing promotions to improve business.
Prepared and led food service training programs to teach staff various tasks.
Completed weekly inventories of food and material stocks.
Education and Training
Expected in 05/2003
High School Diploma: Niceville Senior High School - Niceville, FL GPA:
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