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Assistant General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Motivated Assistant General Manager knowledgeable about Hotel operations and business needs. Excellent team leader and problem solver with resourceful and flexible approach. Offers 13 years' experience in Hospitality. High-energy hotel management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Skills
  • Assignment Delegation
  • Policy Development and Enforcement
  • Team Leadership
  • Decision Making
  • Employee Motivation
  • Training Management
  • Staff Scheduling
  • Quality Assurance
  • Supplier Monitoring
  • Department Oversight
  • Customer Service Management
  • Verbal and Written Communication
  • Customer Relations
  • Calendar Management
  • Inventory Tracking and Management
  • Multitasking and Prioritization
  • Money Handling
  • Desktops, Laptops and Mobile Devices
  • Price Structuring
Work History
Assistant General Manager, 01/2018 to Current
Lettuce Entertain You EnterprisesTinley Park, IL,
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
General Manager, 07/2014 to 01/2018
Salvation Army UsaUtica, MI,
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
Front Desk Agent, 04/2014 to 06/2014
Ballantyne Golf ResortCharlotte, NC,
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and greeted callers enthusiastically.
Front Desk Agent, 05/2008 to 03/2014
Ballantyne Golf ResortCharleston, SC,
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Prepared weekly employee work schedules for team members.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and greeted callers enthusiastically.
Education
High School Diploma: , Expected in 05/2008
Topeka High School - Topeka, KS
GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:
French:
Elementary
Negotiated:
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended
  • Topeka High School
Job Titles Held:
  • Assistant General Manager
  • General Manager
  • Front Desk Agent
  • Front Desk Agent
Degrees
  • High School Diploma