Assistant General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 23 years of hospitality industry experience with various brands such as Hilton, Marriott, Wyndham and Radisson. Decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.

  • Team leadership strength
  • Training and development skill
  • Business operations background
  • Customer relationship management sales
  • Social and digital media
  • Closing tactics and superior negotiation skills
  • Schedule management
Dual Director of Sales, 03/2021 to Current
Aimbridge HospitalityLittle Rock, AR,
  • Strategically manage revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
  • Research competitors and stay on top of current market conditions to survey landscape and anticipate roadblocks.
  • Pursue sales deals by qualifying clients, building individualized proposals and preparing final contracts.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Conduct market research and reported on competitors.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Work closely with front desk to identify areas for additional coaching by monitoring daily performance.
Assistant General Manager, 01/2018 to 02/2019
Lettuce Entertain You EnterprisesBethesda, MD,
  • Created list of signature items to increase overall revenue.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Motivated and led team members to work together to achieve targets.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with chefs and cooks to plan menus for special events and occasions.
  • Enhanced team engagement and performance with daily updates and weekly informational meetings.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Generated sales by executing sales cycle processes from prospecting to contract negotiations.
  • Disciplined and maintained staff of 55 to provide hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Promoted membership benefits and other Hilton related programs to prospective clients.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Maintained physical and computer file systems.
  • Boosted customer satisfaction ratings by resolving issues quickly.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Director of Sales and Marketing, 03/2011 to 12/2018
Proper HospitalityAustin, TX,
  • Managed and coached sales teams of up to 2, including training, goal setting and evaluation.
  • Trained associates on cross-selling and relationship-building techniques.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
  • Reduced process lags, identifying, hiring and training top talent on sales strategies, best practices and protocol.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Audited location sales performance and data trends to improve underperforming areas.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
  • Penetrated new market areas by investigating competitor products, services and trends.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Met with Sales team on a one on a weekly basis to discuss techniques for overcoming objections and closing deals.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Catering Sales Manager, 03/2009 to 03/2011
Concord HospitalityWesterville, OH,
  • Created and implemented targeted marketing campaigns to increase sales.
  • Maximized profit through contract negotiation with vendors.
  • Continuously met or exceeded sales goals for annual and quarterly timelines.
  • Worked closely with the Executive Chef to create new catering menu packages.
  • Motivated sales professionals by delivering positive reinforcement and constructive feedback.
  • Identified new markets for penetration by carefully researching potential customers' buying habits.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Worked closely with the Banquet manager and overall banquet department to deliver the very best service possible.
Dual Director of Sales, to
Company Name, ,
  • Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
Education and Training
: Commercial Photography, Expected in
East Los Angeles College - Monterey Park, CA

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Resume Overview

School Attended
  • East Los Angeles College
Job Titles Held:
  • Dual Director of Sales
  • Assistant General Manager
  • Director of Sales and Marketing
  • Catering Sales Manager
  • Dual Director of Sales
  • Some College (No Degree)