Versatile Assistant General Manager with experience in overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Skills
Strategic Planning Skill
Program Optimization
Administrative Management
Business Leadership
Employee Discipline
Business Operations Knowledge
Team Leadership Expertise
Sales Promotion
Records Organization and Management
Corrective Actions
Originality and Creativity
Problem Anticipation and Resolution
Hiring and Onboarding
Supplier Monitoring
Focus and Follow-Through
Finance and Accounting Oversight
Department Oversight
Mathematical Calculation and Reasoning
Performance Monitoring and Evaluation
Training and Development Skills
Sales Tracking
Hotel Operations Management
Restocking Processes
Personnel Scheduling
Property Walks
Ethical Standards
Profit and Loss Control
Expenditure Authorization
Desktops, Laptops and Mobile Devices
Materials Planning and Logistics
Layout Planning
Computer Assistance
Continuous Quality Improvement (CQI)
Loss Prevention Strategies
Business Forecasting
POS Inventory System Operation
Inspecting Rooms
Business Growth Initiatives
Strategic Vision
Morale Improvements
Job Assignments
Preparing Exhibits
Payroll Administration and Timekeeping
Estimating Demand
Inventory Tracking and Management
Company Standards Enforcement
Needs Assessment
Front Office Operations
Process Development and Streamlining
Suggestive Selling
Safety and Security Enforcement
Customer Relations
Work History
03/2022 to Current
Assistant General Manager Premier Members Credit Union – La Mesa/Santee/El Cajon, CA,
Resolved problems promptly to elevate customer approval.
Handled cash accurately and prepared deposits.
Motivated, trained and disciplined employees to maximize performance.
Managed team schedule with eye for coverage needs and individual strengths.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Enforced quality assurance protocols to deliver ideal customer experiences.
Mentored and motivated team members to achieve challenging business goals.
Taught staff strategies for completing work and smoothly carrying out senior management directives.
Oversaw computer database and physical filing systems.
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
05/2021 to 03/2022
On Site Assistant General Manager Abm – Huntersville, NC,
Maintained records and logs of work performed and materials and equipment used.
Verified completed projects met approved time, quality and cost estimates.
Read plans and blueprints and communicated to workers.
Created weekly and monthly reports and presentations for management team.
Communicated daily with vendors to keep project fully operational.
Supervised contractor work processes and adherence to project schedule.
Attended weekly meetings with [Job Title] to discuss safety procedures, compliance issues and facility maintenance.
Complied with safe operating practices and assessed operational procedures against best practices.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Oversaw all daily office operations and equipment maintenance.
Interviewed, hired and trained new workers.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Coordinated site investigations, documented issues and escalated to executive teams.
Resolved issues between employees and customers using company policies.
Provided general office administration, correspondence, filing and spreadsheet development.
Monitored, coached and supervised team of 20 employees.
Established employee work schedules to properly staff all departments for each shift.
Inspected cleanliness of common areas and offices every day.
Devised processes to boost long-term business success and increase profit levels.
Trained managers of each department in safety protocols and procedures.
04/2020 to 05/2021
Director of Environmental ServicesNoble House Hotels And Resorts – Gateway, CO,
Performed environmental site assessments and provided remediation recommendations.
Advised corporations or government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
Formulated and implemented long-range plans for environmental programs.
Advised corporations and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
Inspected municipal and industrial facilities for adherence to environmental regulations.
Served as subject matter expert (SME) on environmental regulations and policies.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
03/2010 to 05/2021
Night AuditorHilton Garden Inn – City, STATE,
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Looked over pending check-ins and payment processes to complete closing procedures.
Oversaw night auditing of daily room occupancy and hotel revenue.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Collaborated with team members to handle guest requirements from check-in through check-out.
Entered customer data into room system and updated information whenever patrons changed rooms.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Followed company security and check-in policies and procedures and reported suspicious activity responsible entities.
Applied mathematical abilities to calculate and check figures in accounting systems.
Investigated daily variances and corrected errors to resolve discrepancies.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assessed data and information to verify entry, calculation and billing code accuracy.
Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Education
Expected in
No Degree: Dental Assisting UEI - Jacksonville, FL, GPA:
Expected in
No Degree: Licensed Practical Nursing Stone Academy - Hamden - West Haven, CT GPA:
Expected in 05/2006
High School Diploma: Central High School - Bridgeport, CT, GPA:
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