Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Versatile Assistant General Manager with experience in overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

  • Strategic Planning Skill
  • Program Optimization
  • Administrative Management
  • Business Leadership
  • Employee Discipline
  • Business Operations Knowledge
  • Team Leadership Expertise
  • Sales Promotion
  • Records Organization and Management
  • Corrective Actions
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Hiring and Onboarding
  • Supplier Monitoring
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Department Oversight
  • Mathematical Calculation and Reasoning
  • Performance Monitoring and Evaluation
  • Training and Development Skills
  • Sales Tracking
  • Hotel Operations Management
  • Restocking Processes
  • Personnel Scheduling
  • Property Walks
  • Ethical Standards
  • Profit and Loss Control
  • Expenditure Authorization
  • Desktops, Laptops and Mobile Devices
  • Materials Planning and Logistics
  • Layout Planning
  • Computer Assistance
  • Continuous Quality Improvement (CQI)
  • Loss Prevention Strategies
  • Business Forecasting
  • POS Inventory System Operation
  • Inspecting Rooms
  • Business Growth Initiatives
  • Strategic Vision
  • Morale Improvements
  • Job Assignments
  • Preparing Exhibits
  • Payroll Administration and Timekeeping
  • Estimating Demand
  • Inventory Tracking and Management
  • Company Standards Enforcement
  • Needs Assessment
  • Front Office Operations
  • Process Development and Streamlining
  • Suggestive Selling
  • Safety and Security Enforcement
  • Customer Relations
Work History
03/2022 to Current
Assistant General Manager Premier Members Credit Union La Mesa/Santee/El Cajon, CA,
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw computer database and physical filing systems.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
05/2021 to 03/2022
On Site Assistant General Manager Abm Huntersville, NC,
  • Maintained records and logs of work performed and materials and equipment used.
  • Verified completed projects met approved time, quality and cost estimates.
  • Read plans and blueprints and communicated to workers.
  • Created weekly and monthly reports and presentations for management team.
  • Communicated daily with vendors to keep project fully operational.
  • Supervised contractor work processes and adherence to project schedule.
  • Attended weekly meetings with [Job Title] to discuss safety procedures, compliance issues and facility maintenance.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Oversaw all daily office operations and equipment maintenance.
  • Interviewed, hired and trained new workers.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Resolved issues between employees and customers using company policies.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Monitored, coached and supervised team of 20 employees.
  • Established employee work schedules to properly staff all departments for each shift.
  • Inspected cleanliness of common areas and offices every day.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained managers of each department in safety protocols and procedures.
04/2020 to 05/2021
Director of Environmental Services Noble House Hotels And Resorts Gateway, CO,
  • Performed environmental site assessments and provided remediation recommendations.
  • Advised corporations or government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Formulated and implemented long-range plans for environmental programs.
  • Advised corporations and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Inspected municipal and industrial facilities for adherence to environmental regulations.
  • Served as subject matter expert (SME) on environmental regulations and policies.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
03/2010 to 05/2021
Night Auditor Hilton Garden Inn City, STATE,
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Followed company security and check-in policies and procedures and reported suspicious activity responsible entities.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
Expected in
No Degree: Dental Assisting
UEI - Jacksonville, FL,
Expected in
No Degree: Licensed Practical Nursing
Stone Academy - Hamden - West Haven, CT
Expected in 05/2006
High School Diploma:
Central High School - Bridgeport, CT,

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Resume Overview

School Attended

  • UEI
  • Stone Academy - Hamden
  • Central High School

Job Titles Held:

  • Assistant General Manager
  • On Site Assistant General Manager
  • Director of Environmental Services
  • Night Auditor


  • No Degree
  • No Degree
  • High School Diploma

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