, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Enthusiastic and adaptable Assistant General Manager offers over 5 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Solid knowledge of customer service principles and financial management concepts. Collaborative team player with comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Forward-thinking manager with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands.
Skills
Business Operations Background
Business Development
Training and Development Skill
Team Leadership Strength
Operations Oversight
Quality Assurance
Performance Evaluation and Monitoring
Hiring and Onboarding
Decision Making
Financial Statement Review
Budget Control
Originality and Creativity
Experience
04/2019 to CurrentAssistant General ManagerPenn National Gaming | Kansas City, KS,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Placed new inventory orders and oversaw correct restocking procedures to maintain operational output and par levels..
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Motivated and led team members to work together to achieve targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Met business targets with streamlined operations strategies.
Oversaw payroll preparation and administration for staff.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Collaborated with subordinate managers to assess needs and optimize activities.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Implemented security policies and procedures to protect company assets from theft, loss, or damage.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Assisted director and controller with special projects.
Evaluated business metrics and data, conducted fiscal monitoring and reported incidents to management.
Followed detailed end-of-month accounting procedures to verify proper balancing of accounts and readiness for new month.
Tracked employee time and attendance for payroll.
Evaluated open accounts to look for past-due balances and pursue collection strategies.
Met budget targets and quality standards by proactively leading team members and monitoring operations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
01/2016 to 04/2019Assistant General ManagerPenn National Gaming | Youngstown, OH,
Managed store cash intake with high accuracy and prepared daily bank deposits.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Motivated and led team members to work together to achieve targets.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Corrected guest issues promptly with knowledgeable and friendly service.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
01/2014 to 01/2016Front Desk SupervisorLandry's | Hackensack, NJ,
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Posted charges, updated accounts and issued bills to departing guests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Education and Training
Expected in Bachelor of Arts | Visual CommunicationAmerican Intercontinental University, Atlanta, GA, GPA:
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