LiveCareer-Resume

assistant general manager resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing four years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
03/2023 to Current Assistant General Manager Books-A-Million, Inc. | Bluefield, WV,
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw payroll preparation and administration for staff.
  • Helped team develop specialized projects, events and promotions.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Met business targets with streamlined operations strategies.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Formed and sustained strategic relationships with clients.
09/2019 to 03/2023 Restaurant Manager Corner Bakery Cafe | Irvine, CA,
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained new employees to perform duties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assisted staff by serving food and beverages or bussing tables.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining and serving areas for cleanliness and proper setup.
09/2013 to 09/2019 Host/Cashier Eldorado Resorts, Inc. | Boonville, MO,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program
  • Mapped out large parties for walk in guest and reservations.
  • Managed a dining room with up to 15 stations.
  • Fine-tuned organization skills due to high volume restaurant Service.
Education and Training
Expected in 06/2004 to to High School Diploma | Western High School, Las Vegas, NV GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Western High School

Job Titles Held:

  • Assistant General Manager
  • Restaurant Manager
  • Host/Cashier

Degrees

  • High School Diploma

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