Assistant General Manager Resume Example Levy Restaurants

ASSISTANT GENERAL MANAGER

Summary

Service industry professional with experience in retail, restaurants, hotels, convention centers and sports and entertainment venues. Extensive experience with daily operations, client management and exceeding financial results. Utilizes leadership, communication and interpersonal skills to build teams that meet/exceed goals. Creates and implements mutual business objectives for both corporate office and individual accounts. I am passionate about working with people, both in teaching members of my team and providing outstanding customer service.

Skills

Technology
MS Office
Reserve
Micros
Oracle
Kronos
ADP
Julie Larkin

Experience

07/2014 to Current

Assistant General ManagerLevy Restaurants － Boston, MA

Collaborate with department heads in executing the "Levy Difference" in regards to operations, human resources and financials.
Develop and maintain strong relationships with clients, team members and home office staff.
Instilled Levy philosophies through all levels of management and promote a cooperative work climate, maximizing productivity and morale.
Mentor department managers to develop their skills and leadership abilities.
Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
Be aware of client surveys and brand standards and work toward increasing departmental and overall guest satisfaction.
Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
Oversee and ensure internal audit standards are met.
Worked with Convention Center Authority to promote Signature Boston brand through uniform design for 400 hourly team members.
Partnered with client on promoting locally sourced initiatives and achieving 74% of menu items sourced locally, including new partnership with New England Coffee as the Signature Boston brand.

03/2013 to 07/2014

ControllerWestford Regency Inn & Conference Center － Westford, MA

Actively lead and visibly promote a positive and results oriented work culture that is supportive of policies, plans, objectives and values of the hotel and its leadership.
Reporting to the General Manager with focus on the day to day accounting and finance duties.
Accountable for overseeing accounting related software applications, Accounts Payable, Accounts Receivable/billing, Payroll and cash management while managing a small staff.
Managed the onboarding process of Human Resources including recruiting, interviewing, hiring, training and payroll and benefit enrollment.
Developed reporting tools from financial systems to assist General Manager and Operating departments in analysis of data.
Oversaw the operations of the Accounting Department, including the design of an organizational structure adequate for achieving the department goals and objectives.

12/2011 to 09/2012

ControllerThe Trustees of Reservations － Beverly, MA

Oversaw general ledger analysis, financial statement preparation; prepared journal entries, account reconciliations, as well as month end and year-end closing.
Performed day to day accounting functions related to AR, AP, GL, and month-end close.
Ensured additions to general ledger were compliant with chart of accounts and transactions were classified in appropriate accounts.

06/2010 to 07/2011

ControllerARAMARK, Andover Inn － Andover, MA

Responsible for the management of all accounting functions including revenue reconciliation, payroll, G/L and balance sheet review, A/R and A/P and inventory control.
Ensured the integrity of client and company financial data; provided leadership in developing sound business policies and procedures and established internal control practices.
Developed and managed annual operational budget of $5 million for both client and corporate fiscal years.
Created managerial reports to monitor the performance in areas of revenue, cost of goods, payroll, direct costs, fixed expenses and profit by area of responsibility according to month end close schedule.
Responsible for the cash management function of the organization.
Implemented HR policies and practices to ensure consistencies and compliance with Massachusetts Wage and Hour policies and corporate mandates.

02/2009 to 06/2010

Senior ControllerARAMARK, Boston Convention & Exhibition Center － Boston, MA

Managed all accounting functions including, financial reporting, external audit process, month end and year end closing process, budget and forecasting, joint venture accounting, balance sheet exposure management, general ledger and bank reconciliation, fixed asset management and corporate cost accounting for multiple business units with a combined budget of $17 million.
Developed and guided staff of 5 salaried managers and 5 hourly supervisors.
Hired, trained, empowered, coached and counseled, and completed annual performance and salary reviews.
Provided financial analysis as needed, in particular for capital investments, pricing decisions and contract negotiations.
Assisted in negotiations for both client and Local 26 UNITE H.E.R.E.
Union contract resulting in a 7 year and 2 year extension respectively.
Managed accounting transitions from P&L account to Management Fee for client contract restructure.
Developed product cost analysis which resulted in a $55,000 reduction in cost of goods over prior year.
Approved purchase orders, invoices, payroll submittals, manual checks, balance sheet and bank reconciliations, month end journal entries, bad debt write offs and inter-company billing.
Completed the year-end audit process.
Reviewed and approved all reconciliations and audit work papers.
Coordinated both internal and external auditor's visits, responded to auditor requests, approved any and all adjustments, reconciled the audit numbers to the property numbers and approved the final audit.
Controlled aging and inventory level balances as a cash flow initiative resulting in $221,000 in additional cash flow.

09/2005 to 01/2009

ControllerAramark, Hynes Convention Center － Boston Atlanta, MA GA

Managed an annual budget of $7 million in revenues for convention center business.
Drove top and bottom line to exceed forecast by $1.5 million and $125,839 respectively.
Oversaw the management of P&L contract with the state of Massachusetts.
Processed all monthly financial statements, detailed G/L analysis, forecasted annual budget with revenues of $6.8 million and a profit margin of 10%.
Primary contact for all business related budgeting, cash flow analysis/projection and corporate forecasting.
Handled all areas of finance including: Budgeting, Payroll, A/P, A/R, cash flow as well as annual internal and external audits.
Established relationships with union representatives and management: Prepared documentation for all financial obligations pertaining to Local 26 UNITE H.E.R.E contract outlining Health and Welfare Funds, Pensions and Extra Pay incentives including holiday and vacation time for 200 hourly employees.
Utilized accounting software to develop detailed and accurate event P&L's; connecting projection with operating plan; measure and report actual results on a timely basis; recommend opportunities for improvement.
Career Highlights Operational transitions of Fenway Park Premium Services, Boston Convention & Exhibition Center and Andover Inn Hospitality Advisory Member for Madison Park Technical Vocational High School Major League Baseball All Star Game- 1999 at Fenway Park, Boston, MA and 2000 at Turner Field.

Education and Training

May 1998

Bachelor of Science: Sports Information and CommunicationIthaca College － Ithaca, New YorkSports Information and Communication

Certifications

Serve Safe * T.I.P.S. Certified Trainer* Guest Connect Train the Trainer * Safe Steps * Leadership Development

Skills

account reconciliations, Accounting, accounting software, Accounts Payable, Accounts Receivable, ADP, AP, A/P, AR, asset management, balance sheet, bank reconciliations, bank reconciliation, billing, Budgeting, budget, cash flow analysis, cash flow, cash management, closing, contract negotiations, cost accounting, cost analysis, Resolve customer complaints, client, clients, customer service, documentation, external audits, external auditor, finance, financials, financial, financial analysis, financial reporting, financial statement preparation, financial statements, focus, forecasting, Funds, general ledger, General Manager, GL, hiring, home office, Human Resources, HR, internal audit, inventory, inventory control, investments, Kronos, leadership, Leadership Development, MA, managerial, managing, Mentor, Micros, MS Office, 2000, month end close, negotiations, Oracle, organizational, Payroll, policies, pricing, profit, quality, recruiting, reporting, sound, surveys, Trainer, year-end

Resume Overview

Companies Worked For:

Levy Restaurants
Westford Regency Inn & Conference Center
The Trustees of Reservations
ARAMARK, Andover Inn
ARAMARK, Boston Convention & Exhibition Center
Aramark, Hynes Convention Center

School Attended

Ithaca College

Job Titles Held:

Assistant General Manager
Controller
Senior Controller

Degrees

Bachelor of Science : Sports Information and Communication

Assistant General Manager Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes