Assistant General Manager
December 1998 to CurrentKFC － Manchester, MoMaximized productivity by scheduling and directing staff. Efficiently resolved problems or concerns of all involved parties. Continually monitored restaurant and took appropriate action.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food. Built sales forecasts and schedules to reflect desired productivity targets.Developed and maintained a staff that provided hospitable, professional service while adhering to policies. Counseled and disciplined staff when necessary. Counted and balanced cashier drawers. Made daily deposits to company account.
Assistant General Manager
July 2013 to September 2016Petromart － Creve Coeur, MoScheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems. Assigned tasks and oversaw the direction of employees. Developed and maintained exceptional customer service standards.Consistently maintained high levels of organization and storage. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Counseled and disciplined staff when necessary. Helped customers complete purchases.
Escrow Disburser
April 2002 to July 2003U.S. Title － Town and Country, MOUpdated database with customer information. Provided detailed answers to clients on closing process. Entered new requests for titles on company's proprietary software. Disbursed funds after sale, purchase and refinancing of the home or land. Mailed and arranged for delivery of correspondence to clients. Organized and maintained documents and files. Maintained the master calendar for clients. Received and disbursed all incoming mail. Coordinated and scheduled meetings.
Document Scanner/Record Center Specialist
March 1999 to June 2000Citi Mortgage － O'Fallon, MOPulled documents for upcoming appointments. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Organized filing system and storage room. Scanned incoming documentation.
